Junior Guest Operations Coordinator

hace 1 mes

Madrid, Madrid, España Ukio A tiempo completo

About Ukio

We are a dynamic startup with headquarters in Spain, expanding our presence in Europe and beyond. Our mission is to empower individuals to live where they want, when they want. We achieve this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month.

We remove all the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc., giving choice and flexibility to allow people to plant their roots anywhere. Backed by Europe's best Venture Capital firms, this year will be vital in our growth as we look to further build out our team, further establish ourselves in our current markets, and expand our reach into multiple new markets.

Our Culture

We honor diversity, compassion, and honesty above all else in our team. We've already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like-minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks.

Role

As a Junior Guest Operations Coordinator, you will oversee the entire booking lifecycle, from initial reservation to post-checkout, ensuring smooth operations and high customer satisfaction. You will assist guests directly with inquiries, provide local recommendations, and resolve any challenges they may face. Acting as the main point of contact between departments such as the Guest Team, Sales, IT, Strategy & Transformation, and Finance, you will coordinate cross-departmental efforts to ensure bookings are handled efficiently, on time, and to everyone's satisfaction.

Responsibilities

  1. Oversee and manage the entire lifecycle of bookings from initial booking to post-checkout, ensuring all processes are completed accurately, efficiently, and on time.
  2. Serve as the main point of contact for all stakeholders involved in the booking process, including the Guest Team, Sales Team, Strategy & Transformation, IT, Finance, Marketing, and Global Operations.
  3. Coordinate with relevant teams to ensure that all necessary preparations, services, and follow-ups are completed as required for each booking.
  4. Build strong stakeholder relationships acting as the central communication hub, and collaborate across teams to manage bookings efficiently, resolve issues, and ensure a smooth experience for guests and stakeholders.
  5. Provide administrative support related to booking management, including maintaining booking records, updating systems, and ensuring all relevant information is captured accurately.
  6. Continuously review and refine booking processes to improve efficiency, reduce errors, and enhance customer satisfaction.

About You

1+ year of experience in operations coordination, booking management, or a related role. Fluency in English and Spanish. Strong organizational and multitasking skills, with the ability to manage multiple bookings and stakeholders simultaneously. Proactive problem-solving abilities and a strong sense of ownership and accountability. Experience working with cross-functional teams and managing complex processes. Familiarity with booking management software or tools is a plus. Strong analytical skills, with experience in reporting and data analysis. Ability to work independently and as part of a team, demonstrating flexibility and adaptability.

Ukio's Life Benefits

Private Health Insurance with SANITAS. Flexible retribution with Payflow. UKIO Anniversary gift. Team buildings and office events. Transportation card (transportation coverage for role that have traveling needed for their work tasks according to the internal policy). Breakfast at the office, fruits, nutrition bars, free coffee/tea and popcorn. An amazing internal culture and no dress code. International working environment with many different nationalities. Ukio's culture promotes and values each individual's contribution. Diversity and inclusion, it's a big topic for us, as such we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. Sky's the limit for us. We're here to revolutionize your life. Be part of this revolution. We look forward to receiving your application. For more information about Ukio, visit us at www.ukio.com and to keep up to date with UKIO's news, follow us on LinkedIn and Instagram.

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