Guest Operations Coordinator

hace 1 mes


Madrid, Madrid, España Ukio A tiempo completo

About Ukio
We are a dynamic startup with headquarters in Spain, founded in Barcelona and expanding to other European cities. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market. We provide fully furnished and artfully designed apartments for stays starting at one month, removing the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc.

Our Culture
We honor diversity, compassion, and honesty above all else in our team. We've got a great mix of dedicated, collaborative, and results-driven people and are looking for more like-minded folks to join our team. We always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks.

Role
As a Guest Operations Coordinator, you will oversee the entire booking lifecycle, from initial reservation to post-checkout, ensuring smooth operations and high customer satisfaction. You will assist guests directly with inquiries, provide local recommendations, and resolve any challenges they may face. Acting as the main point of contact between departments, you will coordinate cross-departmental efforts to ensure bookings are handled efficiently, on time, and to everyone's satisfaction. This role demands a proactive, organized individual who can drive processes, create new procedures, and tackle challenges with autonomy.

Responsibilities
• Oversee and manage the entire lifecycle of bookings from initial booking to post-checkout, ensuring all processes are completed accurately, efficiently, and on time
• Assist guests directly with inquiries and provide local recommendations
• Resolve any challenges guests may face
• Coordinate cross-departmental efforts to ensure bookings are handled efficiently, on time, and to everyone's satisfaction



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