Operations / Hospitality Coordinator

hace 4 días

Madrid, Madrid, España Sonder A tiempo completo

We're looking for a Hospitality Operations Specialist to join our team at Sonder. This role is perfect for someone who is passionate about delivering exceptional guest experiences and is energized by the opportunity to maximize, motivate, and inspire a team.

As a Hospitality Operations Specialist, you will be responsible for responding to day-to-day guest requests, issues, and other outreach using the Sonder Service Principles. You will be the face of Sonder, making an awesome first impression on our guests, visitors, and all internal and external partners.

Key responsibilities include providing friendly, upbeat service to all of our guests both in person and via chat, phone, and email. You will also flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues.

Additionally, you will assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use. You will ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned.

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of.

Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

Our Hospitality Internship opportunity provides aspiring hospitality professionals an insight into a world-renowned hospitality/tech brand, where your learning and growth is a top priority for our city teams.

Key qualifications include currently being in education - a learning agreement will be required from your University. If you're ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we'd love to hear from you.

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