Junior Guest Operations Coordinator
hace 3 semanas
We are a dynamic and innovative startup based in Spain, with a presence in several European cities. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market. We provide fully furnished and artfully designed apartments for stays starting at one month, removing the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc.
Our CultureWe value diversity, compassion, and honesty above all else in our team. We have a great mix of dedicated, collaborative, and results-driven people and are looking for more like-minded folks to join our team. We embrace dynamic environments and grant full autonomy to our team members to act as the owners of their projects and tasks.
RoleAs a Junior Guest Operations Coordinator, you will oversee the entire booking lifecycle, from initial reservation to post-checkout, ensuring smooth operations and high customer satisfaction. You will assist guests directly with inquiries, provide local recommendations, and resolve any challenges they may face. You will also coordinate cross-departmental efforts to ensure bookings are handled efficiently, on time, and to everyone's satisfaction.
Responsibilities- Oversee and manage the entire lifecycle of bookings from initial booking to post-checkout, ensuring all processes are completed accurately, efficiently, and on time.
- Serve as the main point of contact for all stakeholders involved in the booking process, including the Guest Team, Sales Team, Strategy & Transformation, IT, Finance, Marketing, and Global Operations.
- Coordinate with relevant teams to ensure that all necessary preparations, services, and follow-ups are completed as required for each booking.
- Build strong stakeholder relationships acting as the central communication hub, and collaborate across teams to manage bookings efficiently, resolve issues, and ensure a smooth experience for guests and stakeholders.
- Provide administrative support related to booking management, including maintaining booking records, updating systems, and ensuring all relevant information is captured accurately.
- Continuously review and refine booking processes to improve efficiency, reduce errors, and enhance customer satisfaction.
We are looking for a proactive and organized individual with 1+ year of experience in operations coordination, booking management, or a related role. You should have fluency in English and Spanish, strong organizational and multitasking skills, and the ability to manage multiple bookings and stakeholders simultaneously. You should also have a strong sense of ownership and accountability, experience working with cross-functional teams, and familiarity with booking management software or tools.
Ukio's Life BenefitsWe offer a range of benefits to our employees, including private health insurance, flexible retribution, and a transportation card. We also have a dynamic and inclusive culture, with a focus on diversity and inclusion. We encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.
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