Guest Service Representative
hace 2 días
We are seeking a highly skilled Guest Service Agent to join our team at Hilton Worldwide, Inc. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Respond to guest inquiries and resolve issues in a timely and efficient manner
- Deliver messages and packages to guests and management
- Ensure wake-up calls are made on time and provide accurate information to guests
- Upsell hotel services and amenities to guests
- Handle emergency situations and provide comprehensive information to guests
- Provide exceptional customer service at all times
- Comply with hotel security, fire regulations, and health and safety legislation
- Attend training courses as required
- Stay up-to-date with hotel services, local attractions, and landmarks
- Positive attitude and excellent communication skills
- Ability to work independently and as part of a team
- Competent level of IT proficiency
- Previous experience in a customer-focused industry is advantageous
Hilton Worldwide, Inc. is a leading global hospitality company, offering a range of accommodations and services to business and leisure travelers. Our vision is to fill the earth with the light and warmth of hospitality, and we are committed to providing exceptional guest experiences around the world.
We are a diverse and inclusive company, and we welcome applications from talented individuals who share our values and commitment to excellence.
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Guest Service Representative
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Barcelona, Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Title: Guest Service AgentAt Hilton Worldwide, Inc., we are committed to delivering exceptional guest experiences across our global brands. As a Guest Service Agent, you will play a vital role in creating memorable moments for our guests.Key Responsibilities:Respond to guest inquiries and messages in a timely and efficient manner.Deliver exceptional...
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Guest Service Representative
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Barcelona, Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Title: Guest Service AgentAt Hilton Worldwide, Inc., we are committed to delivering exceptional guest experiences across our global brands. As a Guest Service Agent, you will play a vital role in creating memorable moments for our guests.Key Responsibilities:Respond to guest inquiries and messages in a timely and efficient manner.Deliver exceptional...
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