Customer Service Representative

hace 3 días


Barcelona, Barcelona, España Ukio A tiempo completo
About Ukio

We are a pioneering startup in the residential real estate market, revolutionizing the way people live and travel. Our mission is to empower individuals to live life on their own terms, providing fully furnished and artfully designed apartments for stays starting at one month. We remove the hassle of traditional rentals, offering flexibility and choice to our guests.

Our Culture

We value diversity, compassion, and honesty above all else. Our team is composed of dedicated, collaborative, and results-driven individuals who thrive in dynamic environments. We grant full autonomy to our team members, encouraging them to act as owners of their projects and tasks.

Role

We are seeking a Guest Experience Specialist to join our Ukio team in Barcelona. As the voice of our company, you will be responsible for delivering exceptional customer service, addressing guest inquiries and concerns, and enhancing the overall guest experience. Your excellent communication skills and fluency in English and Spanish will be vital in raising the bar on Ukio's service standards.

Responsibilities
  • Respond promptly to guest inquiries via phone, email, and online platforms.
  • Provide information on amenities and local attractions and arrange additional services as needed.

As a Guest Experience Specialist, you will play a pivotal role in ensuring our guests have a seamless and memorable stay in our apartments. Your dedication to ensuring guest satisfaction will be rewarded with a fulfilling and exciting career in this nascent industry.



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