Guest Service Representative
hace 2 días
At Hilton Worldwide, Inc., we are committed to delivering exceptional guest experiences across our global brands. As a Guest Service Agent, you will play a vital role in creating memorable moments for our guests.
Key Responsibilities:- Respond to guest inquiries and messages in a timely and efficient manner.
- Deliver exceptional customer service, ensuring a positive experience for our guests.
- Utilize knowledge of hotel facilities, services, and local attractions to provide personalized recommendations.
- Handle emergency situations with professionalism and poise.
- Collaborate with other departments to ensure seamless guest experiences.
- Positive attitude and excellent communication skills.
- Ability to work independently and as part of a team.
- Basic IT proficiency and willingness to learn.
- Previous experience in a customer-focused industry is an asset.
Hilton is the leading global hospitality company, offering a wide range of accommodations, services, and amenities to business and leisure travelers. Our vision is to fill the earth with the light and warmth of hospitality, and we are committed to creating remarkable experiences for our guests every day.
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Guest Service Representative
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