Guest Service Line Agent

hace 2 días

Barcelona, Barcelona, España Melia Hotels International A tiempo completo
Job Title: Guest Service Line Agent

Meliá Hotels International is seeking a highly motivated and customer-focused Guest Service Line Agent to join our team. As a Guest Service Line Agent, you will be responsible for providing exceptional customer service to our guests, responding to their inquiries, and resolving any issues that may arise during their stay.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues that may arise during their stay.
  • Respond to guest requests and concerns in a timely and professional manner.
  • Work collaboratively with other departments to ensure seamless guest experience.
  • Maintain accurate records of guest interactions and resolve any issues that may arise.
  • Participate in ongoing training and development to improve customer service skills and knowledge of hotel operations.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic computer skills and knowledge of hotel operations.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

Meliá Hotels International is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are an affirmative action employer. We are proud to be a part of the Meliá Hotels International family and look forward to welcoming you to our team

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