Customer Experience Coordinator

hace 2 semanas

Madrid, Madrid, España Findasense A tiempo completo

Job Summary

We are seeking a highly skilled and proactive Customer Experience Coordinator to join our team at Findasense. As a key member of our Customer Experience department, you will play a crucial role in coordinating and managing direct communication across all digital channels in a proactive way.

Key Responsibilities

  • Coordinate and manage direct communication across all digital channels, ensuring customer satisfaction and meeting customer needs.
  • Proactively participate in team meetings to report on project status and contribute to content creation.
  • Produce monthly quantitative and qualitative reports on Customer Care performance.

Requirements

  • Customer service oriented, organised and attentive to detail.
  • Sociable person who enjoys customer service and generating good engagement with everybody.
  • Native German and bilingual in English, with the ability to communicate effectively with both the German team and the global team.
  • Availability to work full time and be hired in Spain.
  • Located in Spain.

Benefits

  • Enjoy 23 days of annual leave to relax and find your inner Zen.
  • Have the day of your birthday all to yourself, so you can kick back and celebrate in style.
  • Experience the incredible benefits of having major medical insurance coverage.
  • Enjoy the perks of flexible remuneration with Cobee's restaurant, transport, and childcare cards.
  • Bring your furry friend to the office.
  • Work at your own pace with our flexible working hours.
  • Exciting opportunities for career growth.
  • Contribute your skills and time for a noble cause, with the option for 40 life-changing volunteer hours every year.

About Findasense

At Findasense, we are a global Customer Experience company that relies on the power of data to create personalised experiences and execute strategies by creating relevant content. We believe in self-management, transparency and focus on a collaborative culture where our EPIC (Strategy, Purpose, Identity and Culture) model makes us unique, different and allows us to create long lasting relationships.

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