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Travel Experience Coordinator
hace 2 meses
Kratons is a premier Destination Management Company (DMC) based in Spain, specializing in crafting bespoke luxury travel experiences.
We pride ourselves on exceeding our clients' expectations every time, providing unparalleled service and meticulously curated trips.
Role OverviewWe are seeking a passionate and detail-oriented Travel Experience Coordinator to join our team in Madrid.
In this role, you will be responsible for creating unforgettable travel experiences for our high-end clientele.
You will design and manage luxury travel itineraries, ensuring every detail meets our clients' needs and desires.
You will provide outstanding customer service, acting as the main point of contact for clients throughout their travel experience.
You will collaborate with local vendors and partners to arrange accommodations, activities, and exclusive experiences.
You will maintain a high level of communication and coordination with clients, ensuring their expectations are not just met but exceeded.
You will handle administrative tasks related to bookings, client communication, and itinerary management with precision.
Key Responsibilities- Design and manage luxury travel itineraries for high-end clientele.
- Provide outstanding customer service and act as the main point of contact for clients.
- Collaborate with local vendors and partners to arrange accommodations, activities, and exclusive experiences.
- Maintain high-level communication and coordination with clients.
- Handle administrative tasks related to bookings, client communication, and itinerary management.
- Excellent command of English; proficiency in additional languages is a plus.
- Strong customer service skills with a friendly and professional demeanor.
- Highly organized and detail-oriented, capable of managing multiple tasks and priorities simultaneously.
- Previous experience in the travel industry is not required, but a passion for travel and creating unique experiences is essential.
- Experience living or working in the United States is highly valued.
- Ability to work independently as well as part of a team, with a proactive and adaptable approach to problem-solving.
- Familiarity with Spain, Portugal, and Morocco, including their cultures, geography, and key destinations, is highly desirable.
- The opportunity to work in a dynamic and creative environment, helping to shape extraordinary travel experiences.
- A supportive team atmosphere with room for personal and professional growth.
- Competitive salary and benefits package.
- Opportunities for professional development, including training sessions, workshops, and potential for career advancement within the company.
- A vibrant office location in the heart of Madrid, surrounded by cultural and culinary attractions.
- The chance to work with a diverse and international clientele, offering a global perspective on the travel industry.
