Customer Service Representative
hace 2 semanas
We are a global organization that speaks for the airlines of the world, serving and supporting over 300 of them across all continents. Our mission is to make air travel safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce and respect the different backgrounds, perspectives and skills of our employees.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Service Center in Madrid. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, handling enquiries, requests and subscription activations, and maintaining customer records.
Key Responsibilities- Provide excellent customer service to clients via phone, email and chat
- Handle enquiries, requests and subscription activations in a timely and efficient manner
- Maintain accurate and up-to-date customer records in our CRM system
- Support business continuity plan requirements and identify improvement opportunities
- Participate in training and educational opportunities to enhance job knowledge and skills
- 1-3 years of experience in front office departments
- Excellent interpersonal skills and ability to communicate effectively with internal and external stakeholders
- Strong customer service ethics and knowledge of CRM systems
- Proficiency in MS Office and other IT-related matters
- Result-driven personality and integrity
- Ability to work in a dynamic, multi-cultural and fast-paced environment
- Fluency in written and spoken English and Turkish is mandatory; fluency in any other European language is an advantage
We offer a competitive salary and benefits package, flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We also encourage our staff to participate in volunteering activities that support causes they care about.
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