Customer Service Representative

hace 4 semanas


Zaragoza, Zaragoza, España Recruit4Work A tiempo completo

As a Customer Service Representative at Recruit4Work, you will be responsible for providing top-notch support to customers, addressing both technical and administrative inquiries through various communication channels.

Key responsibilities include:

  • Assisting customers with installations and configuring their terminals or online payment solutions
  • Troubleshooting reported issues and maintaining strong customer relationships

Requirements:

  • Fluent in German (Level C2)
  • Working proficiency in English
  • Experience in a call centre
  • Strong communication and social skills
  • Positive attitude towards changes
  • Team-player mentality
  • Strong listening skills
  • Service-oriented approach
  • Ability to handle conflicts constructively

Daily tasks:

  • Blocking lost/stolen credit and debit cards
  • Handling inquiries from credit card holders and ensuring the security and protection of credit card information
  • Identity verification, answering questions and explaining any steps
  • Checking temporarily blocked cards for transactions and permanently blocking or unblocking the credit card
  • Handling claims files

Benefits:

  • Paid training
  • Free Spanish lessons (once a week)
  • Unique, atmospheric, people-oriented call centre with a good dose of fun
  • Market-based basic salary with the possibility of a bonus
  • Employee benefits such as meal cards, transport cards and private insurance
  • 4 company outings per year
  • Free fruit and coffee
  • Growth opportunities

Location:

Barcelona, Spain



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