Customer Service Representative

hace 1 mes


Zaragoza, Zaragoza, España Iata Consulting A tiempo completo

About the Role

We are seeking a highly skilled Customer Service Representative to join our team at IATA Consulting. As a key member of our front office, you will be responsible for providing exceptional customer service to our clients, handling enquiries, and resolving issues in a timely and professional manner.

Key Responsibilities

  • Answer product and service questions, and provide additional information as needed
  • Follow up on pending/overdue payments
  • Handle enquiries, requests, subscription activations, and communication distribution requirements
  • Maintain customer records by updating CRM
  • Support Business Continuity Plan requirements
  • Update job knowledge by attending training & educational opportunities
  • Achieve customer service and organization mission by completing related results as needed
  • Identify and escalate improvement opportunities
  • Track self-performance and act responsibly towards the achievement of the overall team targets
  • Champion for process/project support
  • Assist customer recoveries by explaining procedures and forwarding required solutions/adjustments

Requirements
  • 1-3 years of relevant experience in front office departments
  • Excellent interpersonal skills and ability to communicate effectively with internal/external stakeholders at all levels from different cultures and backgrounds
  • A strong sense of Customer Service ethics according to IATA's corporate philosophy and values
  • Strong CRM knowledge and proficiency in MS Office and other IT related matters
  • A result-driven personality and integrity
  • A proactive approach to problem-solving
  • Ability to work as a strong team player in a dynamic, multi-cultural, fast-paced, and highly demanding environment while being organized to deliver on tight deadlines
  • Fluency in written and spoken English and Turkish is mandatory; fluency in any other European language would be an advantage
  • Flexibility to work on bank holidays

What We Offer
  • A dynamic and multi-cultural work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading organization in the aviation industry


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