Customer Service Representative
hace 3 días
About the Role
We are seeking a highly skilled Customer Service Representative to join our team at IATA Consulting. As a key member of our front office, you will be responsible for providing exceptional customer service to our clients, handling enquiries, and resolving issues in a timely and professional manner.
Key Responsibilities
- Answer product and service questions, and provide additional information as needed
- Follow up on pending/overdue payments
- Handle enquiries, requests, subscription activations, and communication distribution requirements
- Maintain customer records by updating CRM
- Support Business Continuity Plan requirements
- Update job knowledge by attending training & educational opportunities
- Achieve customer service and organization mission by completing related results as needed
- Identify and escalate improvement opportunities
- Track self-performance and act responsibly towards the achievement of the overall team targets
- Champion for process/project support
- Assist customer recoveries by explaining procedures and forwarding required solutions/adjustments
Requirements
- 1-3 years of relevant experience in front office departments
- Excellent interpersonal skills and ability to communicate effectively with internal/external stakeholders at all levels from different cultures and backgrounds
- A strong sense of Customer Service ethics according to IATA's corporate philosophy and values
- Strong CRM knowledge and proficiency in MS Office and other IT related matters
- A result-driven personality and integrity
- A proactive approach to problem-solving
- Ability to work as a strong team player in a dynamic, multi-cultural, fast-paced, and highly demanding environment while being organized to deliver on tight deadlines
- Fluency in written and spoken English and Turkish is mandatory; fluency in any other European language would be an advantage
- Flexibility to work on bank holidays
What We Offer
- A dynamic and multi-cultural work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- A chance to work with a leading organization in the aviation industry
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