Customer Service Representative for Dutch Market

hace 2 días


Zaragoza, Zaragoza, España Amex A tiempo completo
About the Role

We are seeking a highly skilled and fluent Dutch and Belgian speaker to join our Netherland and Belgium Merchant team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional levels of service to our merchants, responding to their inquiries, and resolving any issues they may have.

Key Responsibilities
  • Provide excellent customer service to American Express' Netherland and Belgium speaking merchants
  • Respond to phone calls and cases from merchants in a timely and accurate manner
  • Own issues to the point of resolution and offer unique solutions to merchants
  • Manage a workflow in line with departmental and individual goals and to departmental quality standards
What We're Looking For

We are looking for a passionate and customer-focused individual who is fluent in Dutch and Belgian, with excellent communication skills. You will have a strong ability to work in a team environment and be able to manage multiple priorities. In-depth training will be provided for this role, but we are looking for applicants with the following skills:

  • Fluent language skills in Dutch and Belgian, written and spoken
  • English is also required
  • Passionate about providing excellent customer service
  • Computer literate to an intermediate level
About American Express

At American Express, we are committed to delivering an exceptional customer experience every day. We believe that with the right backing, people and businesses have the power to progress in incredible ways. Our team is dedicated to providing the best possible service to our customers, and we are looking for talented individuals like you to join us on this journey.



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