Senior CX Specialist Mammaly

hace 4 semanas


Valencia, Valencia, España weWow A tiempo completo
Senior CX Specialist Mammaly

We are seeking a highly skilled and experienced Senior CX Specialist to join our team at weWow. As a key member of our Customer Experience department, you will play a critical role in delivering exceptional customer service and driving business growth.

Key Responsibilities:

  • Customer Service Expertise: Provide top-notch customer service to our clients, resolving complex issues and ensuring a positive experience.
  • Team Leadership: Lead and mentor a team of Customer Experience Specialists, providing guidance and support to ensure they have the skills and knowledge needed to succeed.
  • Process Improvement: Analyze and improve our customer service processes, identifying areas for optimization and implementing changes to drive efficiency and effectiveness.
  • Communication: Serve as a liaison between our team and mammaly, ensuring seamless communication and collaboration.
  • Performance Metrics: Monitor and analyze key performance metrics, providing insights and recommendations to drive business growth and improvement.

Requirements:

  • Fluent German and good English proficiency
  • Proven experience in customer service and team leadership
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Flexible work arrangements and remote work options


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