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Senior CX Specialist Mammaly
hace 2 meses
We are seeking a highly skilled Senior CX Specialist to join our team at weWow. As a Senior CX Specialist, you will play a critical role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:
- Customer Experience Leadership: Lead the CX team in delivering high-quality customer experiences, ensuring that every interaction meets our high standards.
- Process Improvement: Continuously identify areas for improvement and implement changes to enhance customer satisfaction and efficiency.
- Team Management: Manage and develop a team of CX Specialists, providing coaching, mentoring, and performance feedback to ensure they have the skills and knowledge needed to succeed.
- Communication: Serve as a liaison between weWow and mammaly, ensuring seamless communication and collaboration to achieve our goals.
- Problem-Solving: Proactively identify and resolve complex customer issues, providing creative solutions to drive customer satisfaction and loyalty.
- Analytics: Analyze customer data and feedback to inform business decisions and drive process improvements.
- Training and Development: Develop and deliver training programs to enhance the skills and knowledge of the CX team.
Requirements:
- Fluent in German and good English proficiency
- Passion for coaching and mentoring high-performing team members
- Enthusiastic and energetic people manager
- Flexible and willing to work in different shifts
- Professional and management experience in a comparable position
- Proactive problem-solver and innovator
- Excellent communication and analytical skills
- Hands-on mentality
About weWow:
WeWow is a dynamic and innovative company that values customer experience and employee development. We offer a collaborative and supportive work environment, competitive compensation and benefits, and opportunities for growth and advancement.
