Senior Customer Experience Specialist
hace 1 mes
Job Title: Senior CX Specialist
Company: Wewow
Job Type: Full-time
Location: Remote
About Us: Wewow is a leading company in the customer experience industry, dedicated to providing exceptional service to our clients.
Job Summary: We are seeking a highly skilled and experienced Senior CX Specialist to join our team. As a Senior CX Specialist, you will be responsible for resolving complex customer inquiries, providing support to our Customer Experience Specialists, and maintaining a high standard of service delivery.
Key Responsibilities:
- Customer Inquiry Resolution: Respond to and resolve complex customer inquiries in a timely and professional manner.
- Team Support: Provide support and guidance to our Customer Experience Specialists to ensure they have the necessary tools and resources to provide excellent customer service.
- Service Delivery: Maintain a high standard of service delivery, ensuring that all customer interactions are positive and satisfactory.
- Process Improvement: Identify areas for process improvement and implement changes to enhance customer satisfaction and service delivery.
- Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
- Problem-Solving: Proactively identify and resolve customer complaints and issues in a timely and professional manner.
- Training and Development: Participate in training and development programs to enhance skills and knowledge in customer experience and service delivery.
Requirements:
- Language: Fluent in German and good English proficiency.
- Experience: 2+ years of experience in a customer experience or service delivery role.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a passion for delivering exceptional customer service.
- Education: High school diploma or equivalent required.
What We Offer:
- Competitive Salary: We offer a competitive salary and benefits package.
- Opportunities for Growth: We offer opportunities for growth and development in a dynamic and fast-paced environment.
- Collaborative Team: We have a collaborative and supportive team environment.
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