Sales Operations Specialist
hace 3 semanas
Overview
We are seeking a skilled and knowledgeable Sales Operations Specialist to become a vital part of our Supply Chain team. In this pivotal role, the Sales Operations Specialist will engage with various internal stakeholders, including the Sales Team, Finance, Operations, IT, and our valued customers, which include leading retailers in the region.Key Responsibilities
Manage daily operations related to customer fulfillment and sales order processing. Ensure customer satisfaction by addressing inquiries regarding product availability, pricing, and delivery schedules. Act as a liaison among Sales, Finance, and Supply Chain departments, effectively managing customer requests and expectations. Collaborate with third-party logistics coordinators to manage and report on outbound orders. Identify and implement process improvements to enhance operational efficiency and service quality. Prepare and maintain reports for internal auditing purposes.Required Experience
A minimum of two to three years of experience, preferably with a strong background in the FMCG sector and familiarity with Spanish/Iberian retailers. Experience with EDI systems for integrating ERP messages, including orders, invoices, and credit notes. Understanding of service metrics related to logistics, such as On-Time Delivery (OTD), Fill Rate (FR), and Service Time (ST). Knowledge of SOX controls relevant to Sales Operations, including pricing and sales order management.Essential Skills
Excellent communication and interpersonal abilities, capable of fostering relationships across all organizational levels. Self-motivated and proactive, with a strong ability to coordinate tasks independently. Highly organized, flexible, and driven to achieve results. Collaborative team player, adept at working effectively with diverse departments and stakeholders. Resilient under pressure, thriving in a dynamic work environment.Educational Background
Degree in Business Administration or a related field. Proficient in Microsoft Excel and experienced with ERP systems. Fluency in Spanish and Business English is required.Additional Insights
This role reports to the Operations Manager and is integral to our operational success.
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