Demand Operations Support Specialist

hace 5 días

Madrid, Madrid, España Board International A tiempo completo
About the Role

We are seeking a highly skilled Demand Operations Support Specialist to join our team at Board International. As a key member of our GTM Operations team, you will play a crucial role in providing business process and administrative support for demand operations capabilities.

Key Responsibilities
  • User Assistance and Support: Respond to user inquiries and issues related to demand management processes and tools via a ticketing system.
  • Basic Troubleshooting: Diagnose and resolve common issues with GTM systems and related business processes, providing immediate support to minimize disruptions.
  • Escalation: Escalate complex or unresolved requests to higher-level support, ensuring timely and effective resolution.
  • System Configuration and Maintenance: Assist users with initial system setup, template creation, and tasks such as sales/marketing cadences/campaigns creation and list building.
  • Routine Maintenance: Perform regular maintenance tasks to ensure optimal configuration and performance of the demand operations systems.
  • User Onboarding & Enablement: Guide new users through the setup and basic use of demand operations systems.
  • Monitoring and Reporting: Monitor user activity, capabilities adoption, and system performance to proactively identify potential issues and develop improvement initiatives.
  • Generating Reports: Create reports to provide insights and track performance.
  • Documentation and Knowledge Management: Support development and maintenance of user guides, FAQs, and knowledge base articles to address common queries and document processes.
  • Data Quality and Integrity: Assist with data entry, cleanup, and integrity checks to ensure accurate and reliable data across the demand operations systems.
  • User Feedback and Capabilities Improvement: Collect user feedback on demand operations processes and systems.
  • Collaboration and Communication: Work closely with other demand ops team members to ensure cohesive support efforts.
Requirements
  • Technical Proficiency: Strong understanding of GTM platforms such as Demandbase, Salesloft, Seismic, Ombud, LinkedIn Sales Navigator, Salesforce, ZoomInfo, D&B Hoovers, Marketo, or similar systems.
  • Experience: Previous experience in a similar support role within a revenue operations or marketing and sales operations team.
  • Knowledge: Foundations of demand management and understanding of how revenue operations and marketing and sales organisations operate.
  • Customer Service Orientation: Commitment to providing excellent support and service to end-users.
  • Communication Skills: Excellent verbal and written communication skills to effectively support users.
  • Problem-Solving Skills: Strong troubleshooting and problem-solving abilities.
  • Adaptability: Ability to manage multiple tasks and adapt to changing priorities.
  • Language Skills: Fluency in English (mandatory).

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