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Demand Management Specialist

hace 2 meses

Madrid, Madrid, España AXA Group A tiempo completo
About the Role

We are seeking a highly skilled Demand Management Specialist to join our team at AXA Group Operations. As a key member of our global operations team, you will play a critical role in driving the evolution of our insurance business model through technology and innovation.

Key Responsibilities
  • Demand Intake and Scoping
    • Capture business demands and have an overview of all demand for their scope (Country / Market)
    • Ensure business needs and priorities are understood to support the business strategy
    • Work closely with the Account Manager, Product Business Partners, Market Integration Expert and PM when needed to ensure pre-scoping is performed to identify if existing products are available, or if a new solution is required
    • Working closely with the Product teams and other relevant GO teams, the Demand Manager is accountable for the scoping and the engagement regarding demand towards the Entity
    • For all non-standard requests that require transversal coordination, the Demand Manager collects inputs from the various contributors and orchestrates the overall delivery
  • Demand Planning
    • Manages the Entity project Portfolio
    • Requests the necessary resources to meet the demand
    • Helps with portfolio prioritisation – from an Entity perspective
    • Helps address any competing, or conflicting demands
    • If the demand is significant enough to become a project, formally adds the project to the Global project portfolio
    • Intermediates with GO Project Management allocation
    • If no PM is assigned, the Demand Manager ensures funding is approved before proceeding with the next steps
  • Delivery, Monitoring & Reporting
    • Owns the Demand Management Process for the Country / Market /Entity and ensures all defined steps are followed appropriately
    • Monitors and reports on the portfolio of demand and ensures effective closure – providing required information to Market Head, Account Manager, PBP... – to be shared in relevant governance with the Entity (Project Review Board where instated)
    • When informed that a Product enhancement, or feature request is added to the Product lifecycle timeline and therefore not to be delivered immediately, ensures the information is passed back to the requestor
    Requirements
    • Experience
      • Good IT background
      • Experience of working in a global Organization
      • Good understanding of Group Operations Governance
      • Good understanding of GO financial, project and product processes
      • Good understanding of demand management processes
    • Competencies
      • A strong understanding of the Demand Management process and any supporting processes
      • A sound knowledge of Product families GO structure, Tech and Data roadmap, objectives, organization, and policies
      • A strong understanding of the AXA GO Product catalogue
      • Where relevant, a good understanding of insurance business needs/challenges of the Opco and technical environment, in the short and long term
      • Client focused and service minded with sound business thinking
      • Strong understanding of GO Operations activities project/program delivery and have a good overview of all GO Programs and inter-dependencies
      • Have a basic technical understanding of the Products
      • Ability to understand cost of ownership and the Product pricing model
    • Interpersonal skills
      • To have strong communication and presentation skills
      • Ability to collaborate and build relationships, sufficient influence and persuasion skills
      • Ability to be a strong team player in a multicultural team with limited or no hierarchical structures, with high motivation
      • Ability to work under pressure autonomously
    About AXA Group Operations

AXA Group Operations is a global organization that sets the tone for the evolution of our insurance business model through technology and innovation. We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security, and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

We want to be recognized in three fields of action:

  • State-of-the-art Data Technology to drive customer experience
  • State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
  • High-Performing Global Team for stronger partnerships with AXA entities
What We Offer

We bring together the expertise, cultural diversity, and creativity of over 8,000 employees worldwide and are committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.