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Global Operations Specialist
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As a Global Operations Specialist - Software Solutions at ABB, you will play a critical role in supporting the Energy Industries division in delivering comprehensive software solutions across various energy-related industries.
Key Responsibilities- Partner with product managers, business stakeholders, and champion super users to continually evaluate business processes, define process improvements, and enhance data quality.
- Own and improve sales tools and training programs, enabling trackable learning and engagement while developing and promoting sales collateral and promotional materials globally.
- Support and coordinate product commercialization activities related to product releases, ensuring alignment with PAEN business product management processes.
- Drive key initiatives, such as net promoter score assessments and various process improvement projects.
- Generate visibility for software products and services by owning and improving product data for opportunity tracking.
- Act as the team's Salesforce and data analytics champion, completing related tasks with precision and expertise, including dashboard and report management, improving data quality, and owning software-related content in sales guidelines/playbooks.
- Bachelor's degree in a technically relevant field.
- Over five years of experience in CRM, with expertise in Salesforce administration.
- Deep understanding of best practices in sales operations and basic knowledge of PowerBI.
