Ratings Operations Specialist
hace 3 semanas
The Operations Specialist, Ratings Operations (ROS) plays a critical role in enabling the effective and efficient operations of global Ratings processes. This strategic partner role drives end-to-end process simplification that meets customer needs, working closely with Commercial, Data, Analytical, Compliance, Technology, and other teams.
The Impact:This role has a global impact and coverage across the practice supported and across the broader data, technology, and operations community. The Operations Specialist works closely with Commercial, Technology, and Data teams to connect transformation initiatives with analytical and other end users.
Responsibilities:- Complete key steps of the end-to-end ratings process for low and medium complexity jobs for one practice independently with pace and quality to meet customer needs.
- Support team priorities (job processing, continuous improvement, change management) with pace and quality to meet customer needs.
- Show proficient understanding of the end-to-end ratings process, knowledge of SOPs, operating manuals, standard work.
- Guide analysts and other business partners through the ratings process and support change management of improvement efforts.
- Voice continuous improvement needs, participate in problem solving and process improvement efforts to live the ROS mission and achieve the ROS vision.
- Understand key metrics to support the management and improvement efforts of ROS.
- Connect key partners to solve business problems, participate in improvement efforts to meet customer needs.
- Have a learning mindset and actively advance skills leveraging a development plan and the ROS skills matrix.
- Support team members and work as a team to live the ROS mission and achieve the ROS vision.
- Bachelor's degree required.
- One year minimum experience in an office setting or client-facing role.
- Comprehensive English communication skills (Intermediate level reading, speaking, and writing).
- Excellent interpersonal, written, and verbal communication skills with a particular focus on customer service.
- Ability to work effectively in a team-oriented, global environment with various business partners.
- Well-organized with great attention to detail.
- Ability to multitask and stay poised in a fast-paced, high-pressure environment while also ensuring the highest quality output.
- Flexible, self-starter who is willing to take the initiative and drive tasks to completion with strong execution.
- Must possess strong prioritization and influencing skills, experience in leading projects highly valued.
S&P Global Ratings provides critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.
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Ratings Operations Specialist
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Madrid, Madrid, España S&P Global A tiempo completoAbout the Role:The Operations Specialist, Ratings Operations (ROS) plays a critical role in enabling the effective and efficient operations of global Ratings processes. This strategic partner role works closely with multiple teams across the organization to drive end-to-end process simplification and meet customer needs.This role has a global impact and...
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Madrid, Madrid, España S&P Global A tiempo completoAbout the Role:The Operations Specialist, Ratings Operations (ROS) plays a critical role in enabling the effective and efficient operations of global Ratings processes. This strategic partner role works closely with multiple teams across the organization to drive end-to-end process simplification and meet customer needs.This role has a global impact and...
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