Global Network Operations Specialist
hace 1 mes
As a Global Network Operations Specialist at SGS, you will play a critical role in ensuring the seamless operation and continuous improvement of our global network services. Your expertise will be essential in implementing the global network strategy, ensuring optimal performance, and maintaining connectivity across our global network infrastructure.
Your key responsibilities will include:
- Operating at scale, providing a vital link between different IT areas and stakeholders to support Global Network Services.
- Helping to implement the global network strategy as defined at the group level in collaboration with the Network Lead.
- Serving as a focal point of contact within the group for all network-related activities.
- Leading the onboarding of key global network initiatives into operations.
- Building and maintaining strong relationships with both operational and non-operational counterparts.
You will collaborate with Integration and Engineering teams to proactively and reactively identify and resolve issues with vendors and third-party network providers. Additionally, you will manage critical network incidents at Level 3, ensuring swift and effective resolution to meet service SLA targets.
Qualifications for this role include:
- Extensive experience in managing complex global networks and a proven track record in network engineering, particularly in large-scale, multinational environments.
- Tertiary or higher education in Computer Engineering, Information Systems Engineering, or a related discipline.
- Networking certifications such as CCNA or CCNP, and ITIL Foundation level certification or higher is a distinct advantage.
Experience in software-defined networks and cloud-based security solutions, as well as planning, designing, and documenting SD-WAN architecture, is highly desirable. Proven track record in managing escalated incidents to resolution is essential for this role.
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