Global Network Operations Specialist

hace 2 semanas

Madrid, Madrid, España Sgs A tiempo completo

At SGS, we are seeking a skilled Global Network Operations Specialist to join our team. As a key member of our Global Network Services team, you will play a vital role in supporting and enhancing our global network infrastructure.

Your expertise will be essential in implementing our global network strategy, ensuring optimal performance, and maintaining seamless connectivity across our global network infrastructure.

Key Responsibilities:

  • Operate at scale, providing a vital link between different IT areas and stakeholders to support Global Network Services.
  • Help implement the global network strategy as defined at the group level in collaboration with the Network Lead.
  • Serve as a focal point of contact within the group for all network-related activities.
  • Lead the onboarding of key global network initiatives into operations.
  • Build and maintain strong relationships with both operational and non-operational counterparts.

Collaborate with Integration and Engineering teams to proactively and reactively identify and resolve issues with vendors and third-party network providers.

Manage critical network incidents at Level 3, ensuring swift and effective resolution to meet service SLA targets.

Participate in stakeholder meetings to discuss plans, issues, and achievements related to network operations.

Support Change Management and Problem Management processes to ensure network stability and performance.

Comply with SGS's Code of Integrity and Professional Conduct at all times.

Qualifications:

  • Tertiary or higher education in Computer Engineering, Information Systems Engineering, or a related discipline.
  • Networking certifications such as CCNA or CCNP.
  • ITIL Foundation level certification or higher is a distinct advantage.
  • Certification or proven experience with Riverbed SDWAN technology is a plus.

Experience:

  • 5+ years of experience in similar roles within large, complex global networks (1,000+ sites).
  • Strong proficiency in network routing protocols and network security technologies.
  • Experience in software-defined networks and cloud-based security solutions.
  • Experience in planning, designing, and documenting SD-WAN architecture.
  • Experience in Incident, Problem, and Change Management.
  • Proven track record in managing escalated incidents to resolution.

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