Empleos actuales relacionados con Customer Service Specialist - Barcelona, Barcelona - Werfen

  • Customer Service Representative

    hace 1 semana

    Barcelona, Barcelona, España Customer Labs A tiempo completo

    About the role:We are seeking a highly motivated and customer-focused Dutch Customer Service Specialist to join our team at Customer Labs. As a key member of our customer service team, you will be responsible for handling and closing inbound calls, responding to emails, and making outbound calls to resolve customer issues and maximize store revenue.Key...

  • Customer Service Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Suanfarma, Sa A tiempo completo

    Job Title: Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at Suanfarma, Sa in Barcelona. As a key member of our Sales team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Support the Sales team in achieving their objectives and assigned...

  • Customer Service Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Suanfarma, Sa A tiempo completo

    Job Title: Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at Suanfarma, Sa in Barcelona. As a key member of our Sales team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Support the Sales team in achieving their objectives and assigned...

  • Customer Service Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Solutions & Decisions A tiempo completo

    Job Title: Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at Solutions & Decisions. As a key member of our customer-facing team, you will be responsible for ensuring the efficient flow of orders and providing exceptional logistics customer service support.Key Responsibilities:Consolidate order...

  • Customer Service Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Solutions & Decisions A tiempo completo

    Job Title: Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at Solutions & Decisions. As a key member of our customer-facing team, you will be responsible for ensuring the efficient flow of orders and providing exceptional logistics customer service support.Key Responsibilities:Consolidate order...

  • Customer Service Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

    Join Our Team at Empresa ReconocidaWe are seeking a highly skilled and passionate individual to join our team as a Customer Service Specialist. As a key member of our international customer service team, you will be responsible for providing high-quality technical support to our customers.Key Responsibilities:Ensure customer satisfaction and provide...

  • Customer Service Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

    Join Our Team at Empresa ReconocidaWe are seeking a highly skilled and passionate individual to join our team as a Customer Service Specialist. As a key member of our international customer service team, you will be responsible for providing high-quality technical support to our customers.Key Responsibilities:Ensure customer satisfaction and provide...

  • Technical Customer Service Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    Technical Customer Service SpecialistWe are seeking a highly skilled Technical Customer Service Specialist to join our team in Barcelona. As a Technical Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring a high-quality experience for our customers.Key...

  • Technical Customer Service Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    Technical Customer Service SpecialistWe are seeking a highly skilled Technical Customer Service Specialist to join our team in Barcelona. As a Technical Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring a high-quality experience for our customers.Key...

  • Customer Service Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Adecco (Spain) A tiempo completo

    Customer Service SpecialistBOSCH is a world-renowned multinational company seeking a passionate and proactive individual to provide high-quality technical customer service within the international sector.Key Responsibilities:Ensure customer satisfaction and provide professional customer support.Manage service subscriptions, billing, and technical support for...

  • Customer Service Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Adecco (Spain) A tiempo completo

    Customer Service SpecialistBOSCH is a world-renowned multinational company seeking a passionate and proactive individual to provide high-quality technical customer service within the international sector.Key Responsibilities:Ensure customer satisfaction and provide professional customer support.Manage service subscriptions, billing, and technical support for...

  • Customer Service Representative

    hace 2 semanas

    Barcelona, Barcelona, España Customer Labs A tiempo completo

    About the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle and close inbound calls to achieve quarterly quotaRespond to...

  • Customer Service Representative

    hace 2 semanas

    Barcelona, Barcelona, España Customer Labs A tiempo completo

    About the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle and close inbound calls to achieve quarterly quotaRespond to...

  • Customer Service Optimization Specialist

    hace 7 días

    Barcelona, Barcelona, España Desigual A tiempo completo

    As a key member of our team at Desigual, we are seeking a highly skilled Customer Service Optimization Specialist to join our offices in Barceloneta. If you are a dynamic and fashion passionate individual who thrives in a team environment, we encourage you to apply for this exciting opportunity.The ideal candidate will have a strong background in customer...

  • Technical Customer Service Specialist

    hace 1 semana

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    Are you passionate about delivering exceptional customer experiences?Job Summary: We are seeking a highly skilled Technical Customer Service Specialist to join our team in Barcelona. As a Technical Customer Service Specialist, you will be responsible for providing top-notch support to our customers, addressing their technical inquiries, and ensuring their...

  • Customer Service Representative

    hace 5 días

    Barcelona, Barcelona, España Customer Labs A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused Dutch Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for handling and closing inbound calls, responding to emails, and providing exceptional customer service to our clients.Key Responsibilities:•...

  • Customer Service Specialist

    hace 5 días

    Barcelona, Barcelona, España Careerxtra A tiempo completo

    We are seeking a highly skilled Customer Service Specialist to join our team at Careerxtra. As a Swedish speaking Customer Support Representative, you will be responsible for handling incoming customer inquiries and addressing user needs efficiently.Key Responsibilities:Handle incoming customer inquiries via phone, email, chat, or automated alertsRecord call...

  • Medical Customer Service Specialist

    hace 6 horas

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    Looking for a challenging role in customer service where you can make a real difference? At Blu Selection, we are seeking a Medical Customer Service Specialist to join our international team. As a Medical Customer Service Specialist, you will be responsible for ensuring the highest level of customer satisfaction by responding to customer inquiries and...

  • Customer Service Specialist with Swedish

    hace 2 semanas

    Barcelona, Barcelona, España Adecco (Spain) A tiempo completo

    Customer Service Specialist with SwedishWe are seeking a highly skilled Customer Service Specialist with native-level Swedish language proficiency to join our team at Adecco (Spain). As a key member of our international customer service team, you will be responsible for providing high-quality technical support to our clients in the Swedish market.Key...

  • Customer Service Specialist with Swedish

    hace 2 semanas

    Barcelona, Barcelona, España Adecco (Spain) A tiempo completo

    Customer Service Specialist with SwedishWe are seeking a highly skilled Customer Service Specialist with native-level Swedish language proficiency to join our team at Adecco (Spain). As a key member of our international customer service team, you will be responsible for providing high-quality technical support to our clients in the Swedish market.Key...

Customer Service Specialist

hace 2 meses

Barcelona, Barcelona, España Werfen A tiempo completo

Overview

The Customer Service Specialist plays a crucial role in managing customer interactions through various communication channels, including phone and email. This position is essential for addressing customer inquiries, resolving complaints, and overseeing order processing. By collaborating with supply chain partners and other departments, the Customer Service Specialist ensures timely and complete delivery of products, fostering customer loyalty and supporting the company's sales and revenue goals through outstanding service.

Key Responsibilities

The primary duties include:

  • Managing daily customer order activities, including handling inquiries, processing returns, and resolving issues efficiently.
  • Overseeing order releases based on data and inventory management.
  • Utilizing root-cause analysis to identify and address key complaint drivers for continuous improvement.
  • Recognizing potential challenges in the fulfillment process and collaborating with stakeholders to implement corrective measures.
  • Proactively identifying opportunities to enhance customer satisfaction.
  • Coordinating with IT to facilitate necessary system enhancements.

Customer Relationship Management

Maintaining strong customer relationships is vital:

  • Understanding customer expectations and effectively communicating their needs to internal teams.
  • Identifying and implementing strategies to better serve customers and enhance service quality.

Data Management and Analysis

Ensuring accurate data management is essential:

  • Integrating customer data from various reporting sources as needed.
  • Generating and maintaining reports that analyze key performance indicators.
  • Assisting in the preparation and review of internal and external performance scorecards.

Continuous Improvement Initiatives

Driving improvements in customer fulfillment processes:

  • Monitoring systems and processes to identify areas for enhancement.
  • Developing and presenting improvement recommendations to the Front Office Manager in Customer Service.

Compliance and Quality Standards

Upholding quality and compliance is critical:

  • Adhering to quality, compliance, and safety standards.
  • Completing all required training on quality, safety, and compliance within specified timelines.
  • Reporting any incidents related to quality or compliance and taking immediate corrective actions.

Networking and Collaboration

This role requires regular interaction with Back Office Customer Service teams, including directors and managers, as well as frequent communication with IT, Sales, and Planning departments to resolve issues and meet customer expectations.

Qualifications

The ideal candidate should possess:

  • A Bachelor's degree in supply chain management, logistics, business administration, engineering, or a related field.
  • Two to three years of experience in supply chain, logistics, or a similar role, along with at least one year in customer service.
  • Preferably some experience in sales or commercial roles.
  • Knowledge of master data and table files is advantageous.
  • Proficiency in Microsoft Office, with strong ERP (SAP) and CRM experience preferred.
  • Fluency in French, with intermediate English skills; additional languages are a plus.

Skills and Competencies

The successful candidate will demonstrate:

  • A relentless focus on customer satisfaction.
  • The ability to perform well under pressure.
  • Strong teamwork capabilities.
  • Attention to detail.

Soft Skills:

  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills.
  • Analytical and problem-solving abilities, including conducting root cause analyses.
  • Project management skills with the ability to prioritize tasks effectively.
  • Capability to multitask efficiently.

Hard Skills:

  • Proficiency in relevant software, including ERP, CRM, and Microsoft Office.

Travel Requirements:

This position does not require travel.