Helpdesk Technician
hace 4 semanas
We are seeking a highly skilled Helpdesk Technician to join our team at Schiller International University. As a Helpdesk Technician, you will be responsible for providing technical support to employees, faculty, and students across our campuses. This includes resolving technical issues, managing IT infrastructure, and ensuring the smooth operation of our systems.
Key Responsibilities- Provide technical support to staff, faculty, and students across our campuses.
- Resolve technical issues and manage IT infrastructure to ensure optimal system performance.
- Administer applications and services, including user and permission management.
- Manage and install technological equipment in classrooms and meeting rooms.
- Document processes and procedures for IT systems and services.
- Manage hardware and software inventory and ensure it is up to date.
- Report to the manager with weekly data on open IT tickets and needs.
- Provide support in the organization and execution of events.
- Provide basic training to users on the use of equipment and applications.
- Advanced degree in ASIR or university degree in computer science.
- Proven experience of at least 1 year working as a Helpdesk Technician, Systems and Network Administrator, or similar role.
- Experience working in Microsoft Azure environments and with Microsoft Intune deployments is required.
- Knowledge of platforms such as Zoho, Anthology, Blackboard, and Jira will be valued.
- Event experience will be valued.
- Either native English speaker or proficiency level of English competency.
- Either native Spanish speaker or proficiency level of Spanish competency.
- French and German would be an asset.
For over 50 years, Schiller International University has been committed to experiential learning, combining knowledge and skills acquisition with solid humanist values. Our international campuses provide undergraduate and graduate students with high-quality degrees valid in both the USA and Europe. All our programs are instructed in English and designed to be customized to each personal scenario. We encourage our students to study abroad at any time during their education to complete their professional expertise with truly life experiences that turn them into truly holistic profiles.
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