Technical Account Manager

hace 3 días

Barcelona, Barcelona, España Amazon A tiempo completo
About the Role

**Job Summary**

We are seeking a highly skilled Technical Account Manager to join our Amazon Web Services (AWS) Enterprise Support team. As a Technical Account Manager, you will play a critical role in fostering the innovative and transformative endeavors of our customers across various technologies, including Generative AI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more.

Key Responsibilities

  • Act as a single point of contact to Enterprise Support customers, providing guidance on the entire journey of AWS services and the customer's architecture.
  • Make recommendations on how new AWS offerings fit in the company strategy and architecture.
  • Complete analysis and present periodic reviews of operational performance to customers.
  • Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
  • Champion and advocate for customer requirements within AWS, including feature requests.
  • Participate in customer-requested meetings (onsite or via phone).
  • Have access and know-how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.
  • Work with some of the leading technologists around the world.
  • Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.

Requirements

  • 5 years of technical support or consulting experience.
  • Bilingual in Cantonese and English.
  • Passion with a high learning drive.
  • Ability to tackle various tasks and projects in a fast-moving environment.
  • Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment.

Preferred Qualifications

  • Experience with AWS services or other cloud offerings.
  • Experience in internal enterprise or external customer-facing environment as a technical lead.

About Amazon

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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