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Technical Account Manager

hace 2 meses

Barcelona, Barcelona, España Travelport A tiempo completo
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Travelport. As a Technical Account Manager, you will play a critical role in supporting our Enterprise/Regional account teams with a portfolio of key accounts.

Main Responsibilities
  1. Strategic Customer Engagement: Build a strategic customer engagement plan, including workshops and Quarterly Business Reviews (QBR), to ensure strategic alignment with the customer, their KPIs, challenges, and strategic goals.
  2. Customer Requirements: Understand customer requirements and needs, and link those to (new) product capabilities.
  3. Product Demonstrations: Lead workshops and provide compelling product demonstrations.
  4. Stakeholder Relationships: Develop and maintain strong relationships with key stakeholders (CTO/CPO) and influencers within the customer organization ensuring we understand customer KPIs, challenges, and strategic goals, and link them to our capabilities and how they add value to their business.
  5. Customer Satisfaction: Ensure high levels of customer satisfaction through strategic partnership.
  6. Long-term Commitment: Ensure long-term commitment from the customers through strategic partnership.
  7. Competitive Information: Ensure all competitive information is relayed back to Manager, Product, Marketing, and Sales.
  8. Product Expertise: Be a product expert with in-depth product knowledge in specific product areas relevant to the customer type.
  9. Customer Performance: Measure key customer or site performance, identifying trends and developing clear plans for increasing volumes.
  10. Technical Expertise: Provide technical expertise on the integration of products and services, enlisting the assistance of subject matter experts as required.
  11. Segment Growth: Work with the commercial Account Manager to drive segment growth.
  12. Customer Focus Days: Work with the Account owners to run and promote Customer focus days. Attend Travelport Trade Shows and Corporate Event Days where appropriate.
  13. Value-added Partnerships: Understand 3rd party products and partners that can add value to our portfolio and product offering to the customer.
Requirements
  1. Experience: Experience working in a technology and/or travel-related business.
  2. API Knowledge: Experience with (travel) APIs.
  3. Technical Understanding: Technical understanding of GDS functionality and industry-related work experience would be advantageous.
  4. Industry Knowledge: In-depth understanding of the OTA/TMC space and industry developments.
  5. Product Knowledge: Strong knowledge of key products and their functionality, pricing, and value.
  6. Technical Awareness: Excellent level of technical awareness with the ability to focus on the unique selling points of products/capabilities in customer demonstrations.
  7. Customer Mapping: Understands customer requirements and maps them to Travelport products/capabilities.
  8. Value Proposition: Be able to effectively articulate the relevant value proposition.
  9. Sales Opportunities: Able to identify and qualify new sales opportunities within the account portfolio.
  10. Business Acumen: Must have the ability to assess and analyze situations accurately, grasping complexities and identifying key issues, applying sound judgement.
  11. Trend Analysis: Able to interpret trends and take required action; uses spreadsheet and calculations to demonstrate business case; confident in presenting price/value/ROI to customers.
  12. Customer Relationships: Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach.
  13. Team Player: Strong team player.
  14. Presentation Skills: Excellent presentation skills, with confidence that engages the audience. Able to effectively deliver key messages and demonstrate products via a wide range of media.
  15. Time Management: Able to plan and prioritize, being self-disciplined with good time management.
  16. Communication Skills: Excellent interpersonal, written, and verbal communication skills, with an ability to adapt approach and style to suit the audience.
  17. Customer Support: Committed to providing excellent customer support and demonstrates tenacity when dealing with complex customer situations.
  18. Education: Educated to degree level or equivalent work experience.
  19. Professional Qualifications: Professional relevant qualifications desirable.