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Senior Technical Account Manager
hace 2 meses
Job Summary
We are seeking a highly skilled and experienced Senior Technical Account Manager to join our team at Dynatrace Software GmbH. As a Senior Technical Account Manager, you will be responsible for providing exceptional technical support and guidance to our customers, ensuring their successful adoption and usage of our products.
Key Responsibilities
- Provide expert-level technical support and guidance to customers, troubleshooting complex configuration issues and providing solutions to ensure seamless product adoption.
- Collaborate with customers to understand their technical objectives and goals, providing strategic advice and guidance to ensure successful ongoing usage and adoption of our products.
- Act as a subject matter expert, providing coaching and training to customers and internal teams to ensure they have the necessary knowledge and skills to effectively use our products.
- Engage with customer support teams to ensure speedy resolution of customer issues, and work closely with product management to provide feedback and insights on product roadmap discussions.
- Participate in monthly and quarterly business reviews with customers, providing insights and advice on product adoption and usage.
- Maintain current functional and technical knowledge of our products and services, staying up-to-date on the latest features and developments.
- Partner with internal teams, including support engineers, product managers, and R&D teams, to provide expert-level technical guidance and support to customers.
Requirements
- Deep understanding of customers' infrastructure, architecture, and business requirements.
- Excellent technical skills and knowledge of our products and services.
- Strong communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
- Ability to analyze complex technical issues and provide creative solutions.
- Strong problem-solving skills and attention to detail.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
