Senior Technical Account Manager

hace 4 semanas

Barcelona, Barcelona, España Dynatrace Software Gmbh A tiempo completo
Technical Account Manager - Senior

At Dynatrace Software Gmbh, we're seeking a highly skilled Technical Account Manager - Senior to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic technical partnerships.

Key Responsibilities:
  1. Customer Advocacy: Serve as a trusted advisor to our customers, providing expert guidance on Dynatrace solutions and non-Dynatrace integrations to ensure successful adoption and growth.
  2. Tech Support: Triage, diagnose, and resolve complex configuration issues, providing timely and effective solutions to our customers.
  3. Strategic Planning: Collaborate with customers to develop and implement technical strategies that align with their business objectives and goals.
  4. Training and Enablement: Design and deliver web-based training sessions to user groups, promoting organizational adoption and ensuring customers have the necessary skills to maximize Dynatrace's value.
  5. Coaching and Development: Provide coaching and mentorship to Technical Account Managers, helping them grow in their technical knowledge and skills.
  6. Frontline Support: Function as a frontline technical resource, providing best-practice guidance and informal support to customers.
  7. Customer Engagement: Engage with customer support and product management to ensure speedy resolution of customer issues and advocate for customer needs on product roadmap discussions.
  8. Documentation and Knowledge Sharing: Help document best practices in developing and using Dynatrace, ensuring knowledge sharing and collaboration across teams.

Requirements: To succeed in this role, you will need to have a deep understanding of Dynatrace products and services, as well as excellent technical and communication skills. You should be able to work effectively in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously. A strong customer-centric approach, business acumen, and ability to build strong relationships with customers and internal stakeholders are essential.

About Dynatrace Software Gmbh: We're a leading provider of AI-powered monitoring and analytics solutions, helping organizations unlock the full potential of their digital infrastructure. Our mission is to deliver exceptional customer experiences and drive business growth through strategic technical partnerships.

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