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Senior Technical Account Manager
hace 2 meses
**Job Summary**
We are seeking a highly skilled Senior Technical Account Manager to join our team at Dynatrace Software GmbH. As a Senior Technical Account Manager, you will be responsible for providing exceptional customer service, technical expertise, and strategic guidance to our clients.
**Key Responsibilities**
- **Customer Advocacy**: Act as a customer advocate, understanding their goals, use cases, and requirements to provide tailored solutions and recommendations.
- **Technical Expertise**: Provide technical guidance and support to customers, troubleshooting complex configuration issues and identifying opportunities for Dynatrace usage across organizational functions and processes.
- **Strategic Planning**: Collaborate with customers to develop strategic plans, identifying areas for process improvement and product adoption.
- **Training and Education**: Deliver web-based training to user groups, supporting organizational adoption and ensuring customers have the necessary skills to maximize the value of Dynatrace.
- **Coaching and Development**: Provide coaching and guidance to Technical Account Managers to help them grow in their technical knowledge and skills.
- **Communication and Escalation**: Serve as a frontline technical resource, engaging with customer support and product management to ensure speedy resolution of customer issues and advocate on behalf of the customer.
- **Documentation and Knowledge Sharing**: Help document best practices in developing and using Dynatrace, sharing knowledge with the team to improve customer outcomes.
**Requirements**
- Deep understanding of customers' infrastructure, architecture, and business/regulatory requirements.
- Ability to communicate complex technical information to non-technical stakeholders.
- Strong problem-solving and analytical skills.
- Excellent customer service and communication skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
**What We Offer**
At Dynatrace Software GmbH, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
