Technical Account Manager
hace 1 día
We are seeking a highly skilled Technical Account Manager to join our team at Travelport. As a Technical Account Manager, you will play a critical role in supporting our Enterprise/Regional account teams with a portfolio of key accounts.
Main Responsibilities- Strategic Customer Engagement: Build a strategic customer engagement plan, including workshops and Quarterly Business Reviews (QBR), to ensure strategic alignment with the customer, their KPIs, challenges, and strategic goals.
- Customer Requirements: Understand customer requirements and needs, and link those to (new) product capabilities.
- Product Demonstrations: Lead workshops and provide compelling product demonstrations.
- Stakeholder Relationships: Develop and maintain strong relationships with key stakeholders (CTO/CPO) and influencers within the customer organization ensuring we understand customer KPIs, challenges, and strategic goals, and link them to our capabilities and how they add value to their business.
- Customer Satisfaction: Ensure high levels of customer satisfaction through strategic partnership.
- Long-term Commitment: Ensure long-term commitment from the customers through strategic partnership.
- Competitive Information: Ensure all competitive information is relayed back to Manager, Product, Marketing, and Sales.
- Product Expertise: Be a product expert with in-depth product knowledge in specific product areas relevant to the customer type.
- Customer Performance: Measure key customer or site performance, identifying trends and developing clear plans for increasing volumes.
- Technical Expertise: Provide technical expertise on the integration of products and services, enlisting the assistance of subject matter experts as required.
- Segment Growth: Work with the commercial Account Manager to drive segment growth.
- Customer Focus Days: Work with the Account owners to run and promote Customer focus days. Attend Travelport Trade Shows and Corporate Event Days where appropriate.
- Value-added Partnerships: Understand 3rd party products and partners that can add value to our portfolio and product offering to the customer.
- Experience: Experience working in a technology and/or travel-related business.
- API Knowledge: Experience with (travel) APIs.
- Technical Understanding: Technical understanding of GDS functionality and industry-related work experience would be advantageous.
- Industry Knowledge: In-depth understanding of the OTA/TMC space and industry developments.
- Product Knowledge: Strong knowledge of key products and their functionality, pricing, and value.
- Technical Awareness: Excellent level of technical awareness with the ability to focus on the unique selling points of products/capabilities in customer demonstrations.
- Customer Mapping: Understands customer requirements and maps them to Travelport products/capabilities.
- Value Proposition: Be able to effectively articulate the relevant value proposition.
- Sales Opportunities: Able to identify and qualify new sales opportunities within the account portfolio.
- Business Acumen: Must have the ability to assess and analyze situations accurately, grasping complexities and identifying key issues, applying sound judgement.
- Trend Analysis: Able to interpret trends and take required action; uses spreadsheet and calculations to demonstrate business case; confident in presenting price/value/ROI to customers.
- Customer Relationships: Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach.
- Team Player: Strong team player.
- Presentation Skills: Excellent presentation skills, with confidence that engages the audience. Able to effectively deliver key messages and demonstrate products via a wide range of media.
- Time Management: Able to plan and prioritize, being self-disciplined with good time management.
- Communication Skills: Excellent interpersonal, written, and verbal communication skills, with an ability to adapt approach and style to suit the audience.
- Customer Support: Committed to providing excellent customer support and demonstrates tenacity when dealing with complex customer situations.
- Education: Educated to degree level or equivalent work experience.
- Professional Qualifications: Professional relevant qualifications desirable.
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