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Technical Account Manager

hace 2 meses

Barcelona, Barcelona, España Global Blue A tiempo completo

**Job Summary**

We are seeking a highly skilled and experienced Technical Account Manager to join our team at Global Blue. As a Technical Account Manager, you will be responsible for delivering Issuing Solutions implementation projects within scope, timeline, budget, and in compliance with our processes.

**Key Responsibilities**

  • Interface with internal and external project managers and stakeholders to ensure smooth implementation of TFS services.
  • Support definition, implementation, and governance of an efficient Partner Integration project implementation process.
  • Support the Commercial Organization and Partner Manager team with technical and process consultancy.
  • Ensure that the implemented Issuing Solutions are anchored correctly in the permanent GB organization.
  • IT Management of assigned Merchants/Vendors portfolio.
  • Participate in project activities, including availability to support On Call Duty Service.

**Key Performance Indicators (KPIs)**

  • Integration coverage.
  • % of projects completed in time.
  • % of projects delivered on budget.
  • Stick to Partner Integration Project Management Process.
  • Business targets, as part of the predefined drivers.

**Working Relationships**

  • Line manager.
  • All Partner Integration team.
  • Product TFS.
  • Commercial Managers.
  • Technology.

**Requirements**

  • University graduate.
  • 2+ years of experience in managing multinational projects with external stakeholders.
  • IT educational background.
  • Experience in working with virtual and distributed teams.
  • English language - fluent is a must.
  • Any other languages are a plus.

**Desirable Skills and Knowledge**

  • Independent and self-motivated personality.
  • Solid understanding of Point-of-sale related technology and transactional systems.
  • Experience with EFT payment standards, ISO 8583, PCI, EMV within the retail or credit card industry preferred.
  • Good understanding of OOP concepts and principles and.NET and Java programming language skills.
  • Accuracy, ability to analyze situations quickly and identify the correct measures.
  • Structured and flexible in managing difficult and challenging situations.
  • Commitment and dedication to work.
  • Perseverance in reaching goals.
  • Ability to communicate with external partners in an efficient and structured way.
  • Good knowledge of project management processes and tools.
  • Excellent communication and team skills, ability to present ideas clearly and concisely.
  • Excellent organizational, decision-making, and problem-solving skills.
  • Knowledge of Agile framework (Scrum, Kanban).
  • Experience in delivering complex projects involving cross-functional and geographically dispersed teams.

**What We Offer**

  • Work in a fast-growing international Technology company.
  • Development and potential to grow, with the possibility of future management position roles.
  • Multi-cultural environment.