Bilingual Customer Support Specialist

hace 4 semanas

Madrid, Madrid, España IQVIA A tiempo completo

About the Role:

We are seeking a Customer Service Specialist fluent in French to enhance our diverse team, which includes over 54 nationalities.

Key Responsibilities:

  • Engage and recruit target healthcare professionals, ensuring their active participation.
  • Contact new healthcare providers to invite them to contribute to our research initiatives.
  • Conduct follow-up communications with panelists to maximize participation rates.
  • Proactively inform management of any discrepancies or issues with standard procedures.

Qualifications and Skills:

  • Fluency in French is essential.
  • Strong attention to detail and organizational abilities, with a capacity to meet tight deadlines.
  • Exceptional communication skills, both verbal and written.
  • Experience in multinational environments is advantageous.
  • Additional responsibilities may include documentation, correspondence, troubleshooting, and translation tasks.

Why Work with Us:

  • Acknowledged as one of the best workplaces in Spain.
  • Consistently recognized in FORTUNE Magazine's list of the World's Most Admired Companies.
  • Honored with awards for excellence in contract research services.
  • Committed to fostering positive relationships within the research community.

At IQVIA, we are an equal opportunity employer, making hiring decisions based on qualifications and merit without discrimination.

We believe that achieving meaningful outcomes requires not only the right strategies but also the right people. Regardless of your position, we encourage you to reimagine healthcare with us. You will have the chance to significantly contribute to advancing healthcare solutions.

IQVIA stands as a premier global provider of advanced analytics, technology solutions, and clinical research services tailored for the life sciences sector. We are dedicated to pushing the limits of human and data science to create a substantial impact, aiding our clients in fostering a healthier world.

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