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Bilingual Customer Support Specialist
hace 2 meses
Become a pivotal part of exceptional customer support:
As a Spanish and Portuguese-speaking Customer Support Specialist, you will be the first point of contact for our guests, ensuring they have a remarkable experience with our services. Your role will be crucial in fostering positive interactions and creating lasting impressions.
Your responsibilities will include:
- Acting as the primary liaison between limehome and our guests, addressing inquiries across various communication channels.
- Listening attentively to guest feedback and crafting innovative solutions to enhance their experience.
- Delivering personalized service by understanding and responding to the unique needs of each guest.
- Identifying areas for improvement in daily operations and proactively suggesting enhancements.
- Collaborating closely with Guest Relations Managers to ensure optimal resolutions for all guest situations.
To excel in this role, you should possess:
- A strong passion for communication and a commitment to guest satisfaction.
- Fluency in Spanish, Portuguese, and English; additional languages are advantageous.
- The ability to remain composed and effective in high-pressure situations.
- A genuine enthusiasm for the mission and vision of limehome, with a drive to contribute to our objectives.
- A willingness to work flexible hours, including weekends and evenings.
- Previous experience in hospitality, call centers, or dynamic environments is beneficial.
Why choose to work with us:
- Competitive Compensation: Enjoy a flexible benefits package along with a competitive salary.
- International Opportunities: Experience travel to our headquarters.
- Team Culture: Engage in a supportive team environment with regular gatherings and feedback sessions.
- Flexible Work Arrangements: Benefit from a hybrid work model that allows for both office and remote work.
- Relocation Assistance: Receive financial support for your move if you are relocating from a distance.
- Continuous Learning: Access development opportunities to help you reach your full potential.
- Workation Opportunities: Enjoy the chance to work from different locations within the EU.
- Sabbatical Leave: After a certain period with the company, take advantage of a sabbatical for personal pursuits.
- Employee Wellbeing: Access various benefits focused on your physical and mental health.
We look forward to receiving your application.
About limehome:
limehome is a digital hospitality concept dedicated to providing a seamless and comfortable experience for our guests through a technology-driven approach. With a presence in over 220 locations across more than 10 European countries, we aim to be the preferred choice for travelers everywhere.
