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Bilingual Customer Support Specialist
hace 2 meses
Become a vital part of exceptional customer support:
As a Spanish and Portuguese-speaking Customer Service Agent, you will play a crucial role in crafting unforgettable experiences for our guests. Your journey begins with a warm Portuguese 'Olá' as you engage with customers from various channels.
Your responsibilities will include:
- Acting as the primary contact point for guests, addressing inquiries across multiple platforms.
- Listening attentively to guest feedback and devising innovative solutions to enhance their experience.
- Providing personalized assistance to guests, ensuring their needs are met with care and attention.
- Identifying areas for improvement in daily operations and proactively suggesting enhancements.
- Collaborating closely with Guest Relations Managers to ensure optimal resolutions for all guest situations.
To excel in this role, you should possess:
- A genuine enthusiasm for communication and a commitment to guest satisfaction.
- Fluency in Spanish, Portuguese, and English; proficiency in additional languages is advantageous.
- A calm demeanor in high-pressure situations, coupled with a passion for customer service.
- A strong alignment with the values and vision of the company, demonstrating dedication to achieving collective goals.
- A willingness to work flexible hours, including weekends and evenings.
- Prior experience in hospitality, call centers, or dynamic environments is beneficial.
Why you will thrive with us:
- Competitive Compensation: Enjoy a flexible benefits package alongside a competitive salary.
- International Exposure: Opportunities for travel to our headquarters.
- Team Culture: Engage in a vibrant team atmosphere with regular gatherings and constructive feedback sessions.
- Flexible Work Environment: Benefit from a hybrid work model, allowing you to work from home or the office.
- Relocation Assistance: Financial support for your move if you are relocating from a significant distance.
- Continuous Learning: Access to external development opportunities to help you reach your full potential.
- Workation Opportunities: Experience the chance to work from various inspiring locations within the EU.
- Sabbatical Options: After a designated period, enjoy the possibility of a sabbatical for personal pursuits.
- Employee Wellbeing: A focus on both physical and mental wellness, along with various employee benefits.
About Us:
We are a digital hotel concept committed to providing a seamless and comfortable experience for our guests through innovative technology. With over 220 locations across more than 10 European countries, we aim to be the preferred choice for travelers everywhere.
