Customer Service Representative in Fintech

hace 5 días

Valencia, Valencia, España Blu Selection A tiempo completo

About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Blu Selection in Valencia. As a key member of our customer support team, you will be responsible for providing exceptional service to our B2B clients, helping them to achieve their financial goals.

Key Responsibilities

  • Provide timely and effective support to B2B customers via email, chat, and phone
  • Collaborate with colleagues to continuously improve the customer experience
  • Troubleshoot and resolve customer inquiries and issues
  • Manage payment inquiries and resolve disputes
  • Monitor and improve business processes to enhance customer satisfaction

Requirements

  • Native-level proficiency in Dutch and C1 level in English
  • Minimum MBO4 diploma, background in IT, finance, or economy preferred
  • Excellent communication and problem-solving skills
  • Proactive and solution-oriented approach

What We Offer

  • Yearly gross salary of €19,200
  • Spanish language classes
  • Great Friday evening drinks
  • Fitness bootcamps
  • Mindfulness classes
  • Opportunities for professional growth and development

About Us

Blu Selection is a dynamic and ambitious company based in Valencia, Spain. We are a team of innovators and problem-solvers who are passionate about delivering exceptional customer service. We offer a unique and supportive work environment that fosters growth and development.

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