Product Support Specialist
hace 1 mes
Solera Corporation is seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Troubleshoot and resolve technical issues for customers via phone, email, and chat
- Provide expert knowledge and advice to customers on Solera software
- Deliver professional and efficient customer service while meeting Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets
- Communicate clearly and effectively with internal and external stakeholders
- Accurately record customer contact and outcomes within designated software
- Escalate calls or cases in a timely and appropriate manner
- At least 1-2 years' experience in a customer-focused environment, preferably in a contact centre
- Experience of working in a technical or software support capacity would be ideal
- CRM and telephony systems experience beneficial (preferably Salesforce Service Cloud and Genesys)
- IT qualifications/degree educated would be an advantage but are not essential
- Fluent language skills in English and a high level of English
Solera Corporation is the global leader in vehicle lifecycle management software-as-a-service, data, and services. We are committed to delivering high-quality customer service and technical support to our clients.
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Product Support Specialist
hace 1 mes
Sevilla, Sevilla, España Solera A tiempo completoAbout the RoleSolera is seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for Solera softwareDeliver professional and efficient customer...
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Product Support Specialist
hace 1 mes
Sevilla, Sevilla, España Solera A tiempo completoAbout the RoleSolera is seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for Solera softwareDeliver professional and efficient customer...
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Product Support Specialist
hace 1 mes
Sevilla, Sevilla, España Solera Corporation A tiempo completoJob Title: Product Support SpecialistSolera customers rely on our products and services to deliver exceptional results. As a Product Support Specialist, you will play a critical role in ensuring our customers receive the support they need to succeed.Key Responsibilities:Troubleshoot and resolve customer issues related to Solera softwareProvide expert advice...
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Product Support Specialist
hace 1 mes
Sevilla, Sevilla, España Solera Corporation A tiempo completoJob Title: Product Support SpecialistSolera customers rely on our products and services to deliver exceptional results. As a Product Support Specialist, you will play a critical role in ensuring our customers receive the support they need to succeed.Key Responsibilities:Troubleshoot and resolve customer issues related to Solera softwareProvide expert advice...
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Sevilla, Sevilla, España Solera A tiempo completoJob DescriptionAt Solera, we're looking for a skilled Product Support Specialist to join our team. As a key member of our customer support team, you'll be responsible for providing high-quality support to our customers, ensuring they receive the best possible experience with our products.Key Responsibilities:Provide timely and effective support to customers...
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Sevilla, Sevilla, España Solera A tiempo completoAbout the RoleSolera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. We are seeking a skilled Product Support Specialist to join our team.Key ResponsibilitiesProvide expert technical support to customers via phone, email, chat, and web channels.Deliver high-quality customer service while meeting Service Level...
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Sevilla, Sevilla, España Solera A tiempo completoAbout the RoleSolera is a global leader in vehicle lifecycle management software-as-a-service, data, and services. We are seeking a skilled Product Support Specialist to join our team.Key ResponsibilitiesAs a Product Support Specialist, you will be responsible for providing high-quality customer service to Solera customers. This includes troubleshooting and...
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