Product Specialist

hace 4 semanas


Sevilla, Sevilla, España Pricelabs A tiempo completo

About the Role:

As a Product Specialist at PriceLabs, you will be the primary point of contact for our customers, providing exceptional support and service. You will be responsible for resolving customer issues, conducting product walkthroughs, and providing solutions to customer queries. Your work will have a direct impact on the success of our customers and their business.

Key Responsibilities:

Resolve customer issues in a timely and effective manner
Conduct product walkthroughs and provide resolutions to customer queries
Research, diagnose, and troubleshoot customer issues
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Answer questions over email, phone calls, and live video calls

About You:

Empathy and patience are essential for this role
Curiosity and a problem-solving mindset are a must
Previous experience in a start-up or customer support role is a plus
Strong analytical background, with experience working with databases and Microsoft Excel
Excellent verbal, written, presentation, and interpersonal communication skills
Experience with Zohodesk or other support/service software is a requirement

Requirements:

Proficiency in both verbal and written French is mandatory

About PriceLabs:

PriceLabs is a revenue management solution for the short-term rental and hospitality industry. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels. With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.



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