Product Support Specialist

hace 4 semanas


Sevilla, Sevilla, España Solera Corporation A tiempo completo
Job Description

At Solera, we're looking for a skilled Product Support Specialist to join our team. As a key member of our customer support team, you'll be responsible for providing top-notch support to our customers, ensuring they receive the best possible experience with our products and services.

Key Responsibilities:

  • Troubleshoot and resolve customer issues related to Solera software
  • Deliver professional and efficient customer service, meeting agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets
  • Communicate clearly and effectively with customers, both internally and externally
  • Accurately record all customer contact and outcomes within designated software
  • Escalate calls or cases in a timely and appropriate manner, documenting enhancements to drive continuous improvements

Requirements:

  • At least 1-2 years' experience in a customer-focused environment, preferably in a contact center
  • Experience working in a technical or software support capacity is ideal
  • CRM and telephony systems experience beneficial (preferably Salesforce Service Cloud and Genesys)
  • IT qualifications/degree educated a plus, but not essential
  • Fluent language skills in the relevant location and a high level of English

About Us:

Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. We empower our customers to succeed in the digital age by providing them with a 'one-stop shop' solution that streamlines operations, offers data-driven analytics, and enhances customer engagement.



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