Customer Support Specialist

hace 3 días

Sevilla, Sevilla, España Green Eagle Solutions A tiempo completo
Job Overview

Green Eagle Solutions is a rapidly growing tech company accelerating the green energy transition by enabling fully autonomous renewable energy operations.

We are seeking a Customer Support Specialist to assist our customers with any issues they may have using our products and services.

As a Customer Support Specialist, you will be responsible for resolving customer queries, recommending solutions, and guiding product users through features and functionality.

To be successful in this role, you'll need to be an excellent communicator who can build trust with our customers.

You will also need to be familiar with help desk software.

Ultimately, you will be helping to build our reputation as a company that provides excellent customer support for all our after-sales processes.

Key Responsibilities
  • 24/7 phone and email assistance for troubleshooting
  • Escalating customer requests and incidents to the next level for resolution
  • Identifying customer needs and helping customers use specific features
  • Building and nurturing a strong relationship with our clients to ensure the highest customer satisfaction
  • Analysing and reporting product malfunctions
  • Updating our internal teams with information about technical issues and useful discussions with customers
  • Informing customers about new features and functionalities
  • Monitoring server status to identify opportunities to improve performance and execute preventive maintenance tasks to assure maximum performance and minimize incidents
Requirements
  • Experience as a Customer Support/Care Specialist or similar CS role
  • Experience using help desk software and remote support tools
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases or customers
  • Customer oriented skills
  • Be open-minded and able to work in a constantly changing and growing context
  • Be able to communicate effectively in English (oral and written). Level C1
  • Availability to work in rotating overnight shifts
Desired Skills
  • A technical degree in IT or engineering or equivalent experience in the administration and troubleshooting of the following: Industrial communication protocols (IEC104, Modbus...). OS Microsoft and Linux management. Databases Oracle, SQL Server and MySQL

  • Customer Support Specialist

    hace 4 días

    Sevilla, Sevilla, España Green Eagle Solutions S.L. A tiempo completo

    Customer Support SpecialistGreen Eagle Solutions S.L. is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved in a timely and professional manner.Key Responsibilities:Provide 24/7 phone...

  • Customer Support Specialist

    hace 3 días

    Sevilla, Sevilla, España Green Eagle Solutions A tiempo completo

    Green Eagle Solutions is a rapidly growing tech company accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability.Job OverviewWe are seeking a Customer...

  • Customer Support Specialist

    hace 3 días

    Sevilla, Sevilla, España Green Eagle Solutions S.L. A tiempo completo

    Job Title: Customer Support SpecialistAbout the Role:Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector. We are looking for a Customer Support Specialist to assist our customers with any issues they may have using our products and services.Key Responsibilities: Resolve customer queries and provide solutions Guide product...

  • Customer Support Specialist

    hace 1 día

    Sevilla, Sevilla, España Green Eagle Solutions A tiempo completo

    Job Description:At Green Eagle Solutions, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.Key Responsibilities:Provide 24/7 phone and email...

  • Customer Support Specialist

    hace 7 días

    Sevilla, Sevilla, España Green Eagle Solutions A tiempo completo

    Join Our Team as a Customer Support SpecialistWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Green Eagle Solutions. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved promptly and efficiently.Key...

  • Customer Support Specialist

    hace 7 días

    Sevilla, Sevilla, España Green Eagle Solutions A tiempo completo

    Join Our Team as a Customer Support SpecialistWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Green Eagle Solutions. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved promptly and efficiently.Key...

  • Customer Support Specialist

    hace 5 días

    Sevilla, Sevilla, España Green Eagle Solutions A tiempo completo

    Join Our Team as a Customer Care and Support SpecialistAt Green Eagle Solutions, we're on a mission to accelerate the green energy transition by enabling fully autonomous renewable energy operations. Our cutting-edge SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational...

  • Customer Support Specialist

    hace 3 días

    Sevilla, Sevilla, España Green Eagle Solutions A tiempo completo

    Job Summary:We are seeking a skilled Customer Care and Support Specialist to join our team at Green Eagle Solutions. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved promptly and efficiently.Key Responsibilities:Provide 24/7 phone and email assistance...

  • Customer Support Specialist

    hace 1 semana

    Sevilla, Sevilla, España Featherstone Sourcing A tiempo completo

    We are seeking a highly skilled Technical Customer Support Specialist to join our team at Featherstone Sourcing. As a key member of our support team, you will play a vital role in delivering exceptional technical assistance to our customers, resolving their issues, and ensuring a high level of customer satisfaction.Key Responsibilities:Provide technical...

  • Customer Support Specialist

    hace 1 semana

    Sevilla, Sevilla, España Featherstone Sourcing A tiempo completo

    We are seeking a highly skilled Technical Customer Support Specialist to join our team at Featherstone Sourcing. As a key member of our support team, you will play a vital role in delivering exceptional technical assistance to our customers, resolving their issues, and ensuring a high level of customer satisfaction.Key Responsibilities:Provide technical...

  • Customer Support Specialist

    hace 7 días

    Sevilla, Sevilla, España Green Eagle Solutions A tiempo completo

    Job Title: Customer Care and Support TechnicianJob Overview:We are seeking a highly skilled Customer Care and Support Technician to join our team at Green Eagle Solutions. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved promptly and efficiently.Key...

  • Customer Support Specialist

    hace 7 días

    Sevilla, Sevilla, España Green Eagle Solutions A tiempo completo

    Job Title: Customer Care and Support TechnicianJob Overview:We are seeking a highly skilled Customer Care and Support Technician to join our team at Green Eagle Solutions. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved promptly and efficiently.Key...

  • Customer Support Specialist

    hace 1 mes

    Sevilla, Sevilla, España Green Eagle Solutions A tiempo completo

    Job Title: Customer Care and Support TechnicianAt Green Eagle Solutions, we're on a mission to accelerate the green energy transition by enabling fully autonomous renewable energy operations. We're seeking a skilled Customer Care and Support Technician to join our team and help us deliver exceptional customer support.Job OverviewWe're looking for a highly...

  • Customer Support Specialist

    hace 4 semanas

    Sevilla, Sevilla, España Green Eagle Solutions A tiempo completo

    Job Title: Customer Care and Support TechnicianAt Green Eagle Solutions, we're on a mission to accelerate the green energy transition by enabling fully autonomous renewable energy operations. We're seeking a skilled Customer Care and Support Technician to join our team and help us deliver exceptional customer support.Job OverviewWe're looking for a highly...

  • Customer Support Specialist

    hace 1 semana

    Sevilla, Sevilla, España Green Eagle Solutions A tiempo completo

    Job Title: Customer Care and Support TechnicianGreen Eagle Solutions is a rapidly growing tech company accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and...

  • Customer Support Specialist

    hace 1 semana

    Sevilla, Sevilla, España Green Eagle Solutions A tiempo completo

    Job Title: Customer Care and Support TechnicianGreen Eagle Solutions is a rapidly growing tech company accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and...

  • Customer Support Specialist

    hace 3 días

    Sevilla, Sevilla, España Copyright Clearance Center A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Support Team, you will be responsible for providing exceptional support to our clients, ensuring that their technical issues are resolved promptly and efficiently.Key ResponsibilitiesTriage and resolve technical incidents reported by clientsMonitor...

  • Product Specialist

    hace 3 días

    Sevilla, Sevilla, España Pricelabs A tiempo completo

    About the Role:In this key position, you will be the primary point of contact for our customers, providing exceptional support and ensuring their needs are met.As a Product Specialist, you will be responsible for resolving customer issues, conducting product walkthroughs, and providing prompt and accurate feedback.You will also be responsible for researching...

  • Technical Customer Support Specialist

    hace 1 día

    Sevilla, Sevilla, España Featherstone Sourcing A tiempo completo

    We are seeking a highly skilled Technical Customer Support Specialist to join our team at Featherstone Sourcing. In this role, you will provide exceptional technical assistance to end-users, resolving their issues and ensuring a high level of customer satisfaction.Key Responsibilities:Deliver excellent technical support to customers via chat, email, and...

  • Product Support Specialist

    hace 1 semana

    Sevilla, Sevilla, España Solera Corporation A tiempo completo

    Job Title: Product Support SpecialistSolera Corporation is seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Troubleshoot and resolve technical issues for customers via phone, email,...