Customer Support Specialist

hace 3 días

Sevilla, Sevilla, España Green Eagle Solutions A tiempo completo
Job Title: Customer Care and Support Technician

Green Eagle Solutions is a rapidly growing tech company accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability.

Job Overview: We are seeking a skilled Customer Care and Support Technician to assist our customers with any issues they may have using our products and services.

Key Responsibilities:

  • Resolve customer queries and provide timely and accurate responses within the guidelines of the SLA.
  • Escalate customer requests and incidents to the next level for resolution, monitoring and following up to ensure timely resolution.
  • Identify customer needs and provide guidance on using specific features.
  • Build and nurture strong relationships with customers to ensure high customer satisfaction.
  • Analyze and report product malfunctions.
  • Update internal teams with information about technical issues and useful discussions with customers.
  • Inform customers about new features and functionalities.
  • Monitor server status to identify opportunities to improve performance and execute preventive maintenance tasks.

Requirements:

  • Experience as a Customer Support/Care Specialist or similar CS role.
  • Experience using help desk software and remote support tools.
  • Excellent communication and problem-solving skills.
  • Multi-tasking abilities.
  • Patience when handling tough cases or customers.
  • Customer-oriented skills.
  • Ability to communicate effectively in English (oral and written). Level C1.
  • Availability to work in rotating overnight shifts.

Desired Skills:

  • Technical degree in IT or engineering or equivalent experience in the administration and troubleshooting of industrial communication protocols, OS management, databases, data analytics, and SCADA systems.
  • Experience in the energy sector.

Why Work at Green Eagle?

  • Voted a Great Place to Work by our team members.
  • Contribute to the green energy transition and have a sense of purpose in your work.
  • Flexible compensation including discounts on childcare, transport, and meals.
  • Private health insurance.
  • Annual Training & Development bonus.
  • Free English classes.

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