Product Support Specialist

hace 2 días

Sevilla, Sevilla, España Solera Corporation A tiempo completo
Job Title: Product Support Specialist

Solera customers rely on our products and services to deliver exceptional results. As a Product Support Specialist, you will play a critical role in ensuring our customers receive the support they need to succeed.

Key Responsibilities:
  • Troubleshoot and resolve customer issues related to Solera software
  • Provide expert advice and guidance to customers via phone, email, chat, and web channels
  • Deliver high-quality customer service while meeting Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets
  • Communicate effectively with internal and external stakeholders
  • Accurately record customer contact and outcomes within designated software
  • Escalate calls or cases in a timely and appropriate manner
Requirements:
  • At least 1-2 years' experience in a customer-focused environment
  • Technical or software support experience is a plus
  • CRM and telephony system experience is beneficial
  • IT qualifications or degree education is an advantage
  • Excellent analytical and questioning skills
  • Strong communication and interpersonal skills
  • Fluent language skills in the relevant location and a high level of English
About Solera:

Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. We empower our customers to succeed in the digital age by providing them with a "one-stop shop" solution that streamlines operations, offers data-driven analytics, and enhances customer engagement.

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