Product Support Specialist
hace 4 semanas
Solera is seeking a skilled Product Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing high-quality support to our customers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities- Troubleshoot and resolve customer issues related to Solera software
- Provide expert advice and guidance to customers via phone, email, chat, and web channels
- Deliver professional and efficient customer service, meeting Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets
- Communicate clearly and effectively with internal and external stakeholders
- Accurately record customer contact and outcomes within designated software
- Escalate calls or cases in a timely and appropriate manner, documenting enhancements to drive continuous improvements
- At least 1-2 years' experience in a customer-focused environment, preferably in a contact centre
- Experience of working in a technical or software support capacity would be ideal
- IT qualifications/degree educated would be an advantage but are not essential
- Analytical and naturally inquisitive with good questioning skills and attention to detail
- Able to communicate well and build rapport with people at various levels of a business
- Fluent language skills in English, with a high level of proficiency
Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. We empower our customers to succeed in the digital age by providing them with a 'one-stop shop' solution that streamlines operations, offers data-driven analytics, and enhances customer engagement.
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Product Support Specialist
hace 3 días
Sevilla, Sevilla, España Solera Corporation A tiempo completoJob Title: Product Support SpecialistSolera Corporation is seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Troubleshoot and resolve technical issues for customers via phone, email,...
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Product Support Specialist
hace 3 días
Sevilla, Sevilla, España Solera Corporation A tiempo completoJob Title: Product Support SpecialistSolera Corporation is seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Troubleshoot and resolve technical issues for customers via phone, email,...
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Product Support Specialist
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Product Support Specialist
hace 2 días
Sevilla, Sevilla, España Solera A tiempo completoAbout the RoleSolera is seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for Solera softwareDeliver professional and efficient customer...
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Product Support Specialist
hace 2 días
Sevilla, Sevilla, España Solera Corporation A tiempo completoJob Title: Product Support SpecialistSolera customers rely on our products and services to deliver exceptional results. As a Product Support Specialist, you will play a critical role in ensuring our customers receive the support they need to succeed.Key Responsibilities:Troubleshoot and resolve customer issues related to Solera softwareProvide expert advice...
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Product Support Specialist
hace 1 día
Sevilla, Sevilla, España Solera Corporation A tiempo completoJob Title: Product Support SpecialistSolera customers rely on our products and services to deliver exceptional results. As a Product Support Specialist, you will play a critical role in ensuring our customers receive the support they need to succeed.Key Responsibilities:Troubleshoot and resolve customer issues related to Solera softwareProvide expert advice...
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Sevilla, Sevilla, España Solera Corporation A tiempo completoProduct Support SpecialistAbout the RoleSolera customers rely on our products and services to streamline their operations. As a Product Support Specialist, you will be the first point of contact for customers seeking assistance with our software solutions. Your expertise will help resolve issues efficiently, ensuring customers can continue to use our...
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Sevilla, Sevilla, España Solera Corporation A tiempo completoAbout the RoleSolera is seeking a skilled Product Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing high-quality support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesTroubleshoot and resolve customer issues related to Solera...
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Sevilla, Sevilla, España Solera Corporation A tiempo completoAbout the RoleSolera is seeking a skilled Product Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing high-quality support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesTroubleshoot and resolve customer issues related to Solera...
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