Product Support Specialist
hace 3 días
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.
We provide products and services to protect life's other most important assets: our homes and digital identities.
The RoleWe are seeking a talented Dutch or French-speaking Customer Support Representative to join our dynamic team.
The primary responsibility will be providing exceptional customer service and assistance to our Dutch or French-speaking clientele.
Key Responsibilities- Respond to customer inquiries and resolve issues via phone, email, or chat in a timely and professional manner.
- Provide accurate and detailed information regarding products, services, and company policies to customers.
- Assist customers in troubleshooting technical problems and provide appropriate guidance or escalate to the relevant department if necessary.
- Maintain thorough and accurate records of customer interactions and transactions.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Proactively identify areas for process improvement and suggest recommendations to enhance customer satisfaction.
- Stay updated on product knowledge and industry trends to effectively address customer concerns.
- Handle customer complaints with empathy and sensitivity, aiming to achieve a resolution that satisfies both the customer and the company.
- Fluency in Dutch and/or French and in English, written and spoken, is essential.
- Prior experience in customer support or a related field is preferred.
- Exceptional communication skills, with the ability to articulate complex information clearly and concisely.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Demonstrated ability to work well under pressure and in a fast-paced environment.
- Excellent organizational skills with exceptional attention to detail.
- Ability to empathize with customers and provide excellent service while maintaining a positive attitude.
- Proficient computer skills, including familiarity with customer support software and Microsoft Office Suite.
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