Product Support Specialist

hace 4 semanas

Sevilla, Sevilla, España Solera Corporation A tiempo completo
About the Role

Solera is seeking a skilled Product Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing high-quality support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities
  • Troubleshoot and resolve customer issues related to Solera software
  • Provide expert advice and guidance to customers via phone, email, chat, and web channels
  • Deliver professional and efficient customer service, meeting Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets
  • Communicate clearly and effectively with internal and external stakeholders
  • Accurately record customer contact and outcomes within designated software
  • Escalate calls or cases in a timely and appropriate manner, documenting enhancements to drive continuous improvements
Requirements
  • At least 1-2 years' experience in a customer-focused environment, preferably in a contact centre
  • Experience of working in a technical or software support capacity would be ideal
  • IT qualifications/degree educated would be an advantage but are not essential
  • Analytical and naturally inquisitive with good questioning skills and attention to detail
  • Able to communicate well and build rapport with people at various levels of a business
  • Fluent language skills in English, with a high level of proficiency
About Solera

Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. We empower our customers to succeed in the digital age by providing them with a 'one-stop shop' solution that streamlines operations, offers data-driven analytics, and enhances customer engagement.

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