Customer Support Specialist
hace 4 horas
We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Green Eagle Solutions. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved promptly and efficiently.
Key Responsibilities:
- Provide 24/7 phone and email support to customers, responding to their queries in a timely and accurate manner.
- Escalate customer requests and incidents to the next level for resolution when necessary, monitoring these cases to ensure resolution within the agreed-upon timeframe.
- Identify customer needs and provide guidance on using specific features to enhance their experience.
- Build and maintain strong relationships with our clients to ensure the highest level of customer satisfaction.
- Analyze and report product malfunctions, updating our internal teams with information about technical issues and useful discussions with customers.
- Inform customers about new features and functionalities, ensuring they are up-to-date with the latest developments.
- Monitor server status to identify opportunities to improve performance and execute preventive maintenance tasks to ensure maximum performance and minimize incidents.
Requirements:
- Experience as a Customer Support Specialist or similar role, preferably in the renewable energy sector.
- Proficiency in using help desk software and remote support tools.
- Excellent communication and problem-solving skills, with the ability to multitask and work in a fast-paced environment.
- Patience when handling tough cases or customers, with a customer-oriented approach.
- Ability to communicate effectively in English (oral and written), with a minimum level of C1.
- Availability to work in rotating overnight shifts.
Desired Skills:
- Technical degree in IT or engineering, or equivalent experience in the administration and troubleshooting of industrial communication protocols, OS management, databases, data analytics, and SCADA systems.
- Experience in the energy sector, with a strong understanding of the renewable energy industry.
Why Work at Green Eagle Solutions?
- Voted a Great Place to Work by our team members.
- Contribute to the green energy transition and have a sense of purpose in your work.
- Flexible compensation package, including discounts on childcare, transport, and meals.
- Private health insurance.
- Annual Training Development bonus.
- Free English classes.
This is an exciting opportunity to join a dynamic team and make a meaningful contribution to the green energy transition.
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