Product Specialist

hace 4 semanas


Sevilla, Sevilla, España Pricelabs A tiempo completo

About the Role:

In this key position, you will be the primary point of contact for our customers, providing exceptional support and ensuring their needs are met.

As a Product Specialist, you will be responsible for resolving customer issues, conducting product walkthroughs, and providing prompt and accurate feedback.

You will also be responsible for researching and diagnosing solutions to resolve customer issues, and ensuring proper recording and closure of all issues.

Key Responsibilities:

  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Conducting product walkthroughs and providing resolutions to customers' queries
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
  • Providing prompt and accurate feedback to customers
  • Ensuring proper recording and closure of all issues

About You:

We are looking for a candidate with empathy, patience, and a problem-solving mindset.

Previous experience in a customer support role is essential, and proficiency in both verbal and written French is mandatory.

Why Join PriceLabs?

We are a remote-first organization, and we value open communication, empowerment, and a shared focus on customer success.

Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.

Join our team and be part of a global organization that is passionate about delivering exceptional customer support and service.



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