Customer Service Representative
hace 4 semanas
Cabka Group GmbH is a leading manufacturer of recycled plastic pallets and large containers. We are committed to transforming plastic waste into reusable transport packaging, creating innovative solutions for shipping goods around the world.
Job DescriptionWe are currently recruiting for a Customer Service Representative (m/f/d) German Speaker to join our team. In this exciting role, you will:
- Support the field service in the area of responsibility, including data management in CRM systems.
- Process orders from order confirmation to handover to logistics/shipping and final invoicing.
- Provide telephone communication and written correspondence with customers.
- Create and actively track outstanding sales offers.
- Contribute to a smooth process from the preparation of the offer to the delivery of the goods.
- Provide telephone advice to existing and potential customers on product issues.
- Enter and coordinate delivery schedules.
- Create offers and statistics.
- Support in handling complaints.
- Address customers in the event of payment delays.
To be successful in this role, you will need:
- Bachelor's degree in Business Economics, Organization Management, Digital Management, or a related field.
- Strong experience in Customer Service/Backoffice Management.
- Very good spoken and written German (mandatory).
- Fluent spoken and written English.
- Willingness to travel abroad 30% of the time.
- Experience in B2B business/industrial environment (beneficial).
- Experience in international matrix environment (a plus).
- Outcome-oriented approach and analytical skills.
- Ability to work independently, as well as part of a team in a fast-paced environment.
- Independent, self-motivated, and structured work style.
- Strong communication skills (internal and externally).
- Persistence mixed with a high level of motivational skills and enthusiasm.
- Intercultural competence.
Cabka Group GmbH is a company that values passion, responsibility, mutual appreciation, and respect. We offer an exciting job with a premier manufacturer of recycled plastic pallets and large containers. We provide dedication and joy in our day-to-day work, responsibility and space for creative ideas, secure long-term employment, individual, international development opportunities with interesting career prospects, and an attractive compensation package.
We embrace Diversity and Inclusion and are committed to providing equal opportunities to all of our applicants as well as our employees – regardless of gender, age, religion and beliefs, sexual orientation and gender identity, disability, cultural, ethnic or national origins.
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