Client Growth Specialist

hace 3 semanas

Barcelona, Barcelona, España Red Points A tiempo completo

About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Red Points. As a key member of our organization, you will play a critical role in driving business outcomes for our clients and ensuring their success with our product.

Key Responsibilities

  • Manage a portfolio of clients to deliver exceptional customer experiences and drive revenue growth.
  • Collaborate with cross-functional teams to identify and execute strategies that boost client results.
  • Develop and maintain strong relationships with clients through regular meetings and proactive communication.
  • Stay up-to-date on company initiatives and product launches to keep clients informed and engaged.
  • Monitor client KPIs and identify areas for improvement, executing on initiatives to drive growth and retention.

Requirements

  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Excellent written and verbal communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders.
  • Fluent or native level of English and Spanish.
  • Strong analytical and problem-solving skills, with a focus on driving business outcomes.
  • Client-centric approach, with a focus on delivering exceptional customer experiences.
  • Resilience and adaptability in a dynamic and ever-changing environment.

What We Offer

  • A dynamic and international team environment.
  • Top-notch private health insurance, fully covered by the company.
  • 23 working days of holidays per year, plus local public holidays.
  • Indefinite contract.
  • Flexible working hours, including reduced hours on Fridays and weekdays in August.
  • Tax relief and flexible retribution.
  • Discounts with DIR gyms.
  • Referral policy with a bonus scheme.
  • Hybrid model with flexible start times.
  • A range of benefits, including fresh fruit, milk, coffee, tea, and cereals.
  • Monthly after-work events and internal events with guest speakers.

About Red Points

We are an equal opportunity employer and value diversity at our company. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of race, religion or belief, color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.

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